Material Issues 7 Achieve a sustainable society through partnerships

Building a Sustainable Supply Chain Together with our Business Partners

Since its establishment, Seven & i Holdings has always been committed to being a sincere company that is trusted by the various stakeholders who support our corporate activities, including customers, business partners, shareholders, local communities, and employees, as stated in our corporate creed.

Today, the world is facing a variety of issues related to human rights. Companies are being required to fulfill their social responsibilities, such as respecting and protecting human rights throughout the supply chain of the products and services they handle, complying with laws and regulations, protecting the environment, and giving consideration to working conditions. Seven & i Group places the highest priority on respecting and protecting human rights, and we ask our business partners to understand and implement the Seven & i Group Business Partner Sustainability Action Guidelines. We believe that we can provide safe and secure products to our customers by working together with our suppliers to implement the Seven & i Group Business Partner Sustainable Action Guidelines and build a supply chain that fosters sustainable development.


Strengthening Enactment of the Seven & i Group Business Partner Sustainable Action Guidelines

Seven & i Holdings is strengthening the enactment of the Business Partner Sustainable Action Guidelines in order to provide safe and reliable products to customers and to fulfill our social responsibilities in areas such as human rights, labor, and the environment in cooperation with our suppliers. We also ask our suppliers to conduct and promote human rights due diligence.

Thorough Implementation of the Seven & i Group Business Partner Sustainable Action Guidelines

In April 2017, Seven & i Holdings revised the "Seven & i Holdings Business Partner Action Guidelines" formulated in 2007 as the "Seven & i Group Business Partner Action Guidelines," and we have asked our business partners to understand and comply with these guidelines. In December 2019, we further revised these guidelines as the "Seven & i Group Business Partner Sustainability Action Guidelines" (hereinafter, the Guidelines). The purpose of the Guidelines is not only to ensure the safety and quality of products and services handled by the Group, but also to fulfill our social responsibilities together with our suppliers by promoting the protection and respect of human rights, compliance with laws and regulations, global environmental conservation, and consideration for the working environment throughout the supply chain. These guidelines are disseminated to all Group companies through various meetings with suppliers.

Seven & i Group Business Partner Sustainable Action Guidelines (Excerpt)

  1. Respect and Protection of Human Rights
  2. Legal Compliance
  3. No Child Labour and Protection for Young Workers
  4. No Forced Labour
  5. Payment of Living Wages
  6. Elimination of Abuse, Harassment, Discrimination and Punishment
  7. Employment and Protection of Workers
  8. Preservation of Global Environment
  9. Prevention of Confidential Information Leakage and Information Management
  10. Management of Personal Information
  11. Quality Control and Ethical Response
  12. Relationship with Local and International Communities
  13. Anti-corruption and Fair Business Practices
  14. Protection of Intellectual Property
  15. Export and Import Management
  16. Development of Internal Reporting Systems
  17. Disaster Preparedness
  18. Development into Supply Chain
  19. Monitoring

Establishment of a Human Rights Due Diligence System

Seven & i Group's management philosophy is to be a sincere company that is trusted by various stakeholders, as stated in its corporate creed. In particular, we recognize that "respect for human rights" is the most important factor in conducting sustainable business activities and remaining a trustworthy and honest company.

In order to respect and protect human rights in the supply chain, the Seven & i Group Business Partner Sustainable Action Guidelines express the Group's stance on respect for human rights and request that suppliers comply with the guidelines.

The Seven & i Group Business Partner Sustainable Action Guidelines have been formulated as action guidelines that focus on respect for human rights in accordance with international labour standards such as the United Nations Guiding Principles on Business and Human Rights, the ILO Basic Labour Conventions, and the OECD Guidelines for Multinational Enterprises. We are working to strengthen our human rights due diligence system by implementing a human rights due diligence process that includes the identification and assessment of human rights risks, the implementation of actions to mitigate human rights risks, the monitoring of corrective actions, and the disclosure of information, as well as developing a grievance mechanism and promoting dialogue with stakeholders.

Human Rights Due Diligence Diagram


Human Rights Due Diligence System for the Business Partner Sustainable Action Guidelines

Seven & i Group assesses the potential negative human rights impacts of its business activities on the supply chain, and based on the results of the assessment, prevents and mitigates the identified negative human rights impacts, requests cooperation from suppliers in preventing and addressing such impacts, and takes remedial and corrective actions in the event of human rights violations. We have an ongoing process of conducting follow-up evaluations and disclosing the results on our website.

Assess, Identify, and Analyze negative impacts on Human Rights:

Grasping the production factories of private-brand products, conducting self-checks by suppliers, and conducting CSR audits by a third-party auditing organization


Education and awareness-raising activities aimed at reducing human rights risks, memorandum on CSR with suppliers commissioned to manufacture private-brand products, start of business transactions based on the premise of obtaining CSR audit certification at private-brand product manufacturing factories in China and Southeast Asia

Follow-up Evaluation:

Issue remediation and corrective action support

Information Disclosure:

Report the results to the Board of Directors and publish the results on the web

Relief Measures:

Establishment and operation of a dedicated supplier helpline as a grievance mechanism

Human Rights Due Diligence System for the Business Partner Sustainable Action Guidelines


Seven & i Group classifies supplier risks into five levels (R1 to R5) by region from the perspectives of human rights, labor environment, and global environmental conservation, and designates the region with the highest risk as R1, with "emerging regions in China and Southeast Asia" as R1 for priority response.

Operation of a Dedicated Helpline for Business Partners as a Grievance Mechanism

Seven & i Holdings has established the Seven & i Holdings Business Partner Helpline at a third-party organization as a consultation and reporting contact for early detection and prevention of problems in order for us and the Group companies to continue to be an honest company trusted by society. We are striving to further ensure fair trade by receiving consultations and reports from suppliers, regarding violations of laws and regulations, social norms, contracts, and internal rules including the "Seven & i Group Corporate Action Guidelines" concerning officers and employees of us and the Group companies, and serious violations of the "Seven & i Group Business Partner Sustainable Action Guidelines" concerning suppliers, including those in the supply chain of us and the Group companies, and human rights violations, etc., as stipulated in the Seven & i Group Human Rights Policy, to take appropriate actions.

Operation of the Seven & i Group Business Partner Sustainable Action Guidelines

Seven & i Holdings has asked factories that manufacture our private-brand products (Seven Premium) and private-brand products of the Group companies to cooperate in CSR audits if they are located in areas of high risk for human rights protection and legal compliance. In addition, Seven & i Group has been conducting CSR audits of factories that manufacture private-brand products in general. We also share the status of promotion of the Seven & i Group Business Partner Sustainable Action Guidelines with our suppliers and support corrective measures for problems.

We ask potential suppliers to understand and comply with the Seven & i Group Guidelines for Sustainable Business Conduct before starting business with us. If the supplier is found to be in compliance based on the results of the CSR audit and the status of corrective measures, a "Certificate of Conformity" is issued. The acquisition of a Certificate of Conformity is a prerequisite for continuing business with us.

Flow of CSR Audit and Certification System for PB Manufacturing Factories in China and Southeast Asia


Agree to the Memorandum on CSR

Seven & i Group, together with its suppliers, aims to realize the goals of Goal 8 of the SDGs, which are "human-oriented employment with job satisfaction," "eradication of forced labor," and "prohibition and elimination of child labor. In addition, we will actively work to maintain and improve the appropriate working environment of our suppliers, such as by "ensuring appropriate labor practices in the supply chain. We ask our suppliers to agree to a memorandum on CSR as a condition of starting/continuing business with us when we outsource the manufacturing of our private brands.

In order to fulfill our responsibility to respect corporate social responsibility (CSR) and human rights, and to contribute to the realization of a sustainable society, we confirm that we will comply with the Corporate Action Guidelines and that we will continue to work together to promote CSR and human rights considerations throughout the supply chain. The purpose of this report is to confirm that we will continue to work together to promote CSR and respect human rights throughout the supply chain in light of the demands of society.

Memorandum on CSR

  • Article 1 (Purpose)
  • Article 2 (Compliance with the Seven & i Group Business Partner Sustainable Action Guidelines)
  • Article 3 (Implementation of Internal Control over the Business Partner Sustainable Action Guidelines)
  • Article 4 (Explanation of the Business Partner Sustainable Action Guidelines, etc.)
  • Article 5 (Obligation to Report the Status of Compliance with the Business Partner Sustainable Action Guidelines, etc.)
  • Article 6 (Duty to report)
  • Article 7 (Right of A to investigate and audit)
  • Article 8 (Demand for correction in case of violation)
  • Article 9 (Right of cancellation in case of non-compliance with demand for correction)
  • Article 10 (Indemnification for damages)
  • Article 11 (Revision of the Business Partner Sustainable Action Guidelines)
  • Article 12 (Effective Period)
  • Article 13 (Governing Law and Jurisdiction)
  • Article 14 (Matters to be discussed)

*This document has been prepared with reference to the materials of the Japan Federation of Bar Associations.

Conducting Self-Checks

Seven & i Group provides a self-check sheet to allow suppliers to check the status of their promotion of the Business Partner Sustainable Action Guidelines and to support corrective actions as necessary. This checklist was created with reference to ISO 26000, the Keidanren Charter of Corporate Behavior, the OECD Guidelines for Multinational Enterprises, and the ILO International Labour Standards. Since November 2018, we have been checking similar content (124 items) as the CSR audits, including human rights and labor environment, global environmental preservation, and information management, for private brand product manufacturing contractors of the Seven & i Group companies. In the fiscal year ended February 28, 2023, self-checks were collected from 1,287 factories to confirm their management status.

Items on the Self-Check Sheet (Excerpt)

  1. Legal Compliance
  2. Respect for Human Rights and Dignity
  3. Human Resources and Workplace Environment
  4. Preservation of Global Environment
  5. Relationship with Local and International Communities
  6. Information Management
  7. Product Safety Assurance
  8. Fair Business Practices
  9. Monitoring

Status of Self-Check Responses


No. of Factories Targeted

No. of Factories who Replied

(No. of Domestic/ Overseas Factories)

Response Rate


1,386 factories

1,287 factories




1,593 factories

1,303 factories

(894 / 409)



1,546 factories

       1,267 factories

(854 / 413)


Seven & i Group CSR Audit

In order to ensure the safety and security of products and to realize a sustainable society together with our suppliers, Seven & i Group has conducted third-party audits to the manufacturing factories of our suppliers in accordance with our own audit items (16 major categories and 117 check items). The audit items comply with international conventions such as the International Labour Organization (ILO) Convention, which is a global standard, and ISO 26000, and consist of the Seven & i Group Business Partner Sustainable Action Guidelines, protection of human rights, compliance with laws and regulations, occupational health and safety, and environmental protection.

16 Major Categories and 117 Items in the CSR Audit (Excerpt)

1. Implementation of Management System and Rules

  • Organizations must implement and maintain a system in compliance with all items of the Seven & i Group Business Partner Sustainable Action Guidelines
  • To the extent feasible, organizations should extend the Guidelines to their own supply chains.
  • Organizations must monitor and comply with relevant laws and regulations, as well as international treaties and so forth.

2. Forced Labor

  • There must be no forced, bonded or coerced prison labor.
  • Employers must not force workers to make a financial deposit or submit their identification documents, such as a passport, and freedom of movement must be assured.
  • Workers may resign freely as they wish, after giving adequate notice.
  • National and regional laws pertaining to forced labor are recognized.

3. Freedom of Association

  • Workers have the right to establish or join labor unions of their own choosing without being subject to discrimination, and hold the right to collective bargaining.
  • Local laws and workers’ rights concerning freedom of association are recognized.

4. Health and Safety

  • Safety protection measures must be applied to equipment and machinery and preventive maintenance must be undertaken.
  • Chemicals must be handled and stored appropriately.
  • All necessary protective equipment must be purchased and regularly replaced.

5. Child Labor and Young Underage Workers

  • Children must not be put to work.
  • Young workers under the age of 18 must not be made to work at night, or in a hazardous environment. This work includes tasks using chemical substances, work near such substances, or work where there is hazardous machinery or excessive noise. Heavy labor, night shifts, and work for long hours are also included.

6. Living Wages

  • Wages must be paid at or above the national/regional legal standards.
  • Overtime allowances must be paid at the required statutory ratio.
  • All allowances and benefits must be provided to workers as required by law.
  • Documents detailing the labor conditions of workers, such as wage slips, information of labor recruiters, and contracts must be disclosed to workers.
  • *The living wage includes food, housing cost, clothing, and other additional expenses related to health, transportation, personal care, child care, and education.
    *The base of the living wage calculation is based on the anchor calculation method of the Global Living Wage Coalition.

7. Working Time

  • Workers must not be habitually required to work over 48 hours per week. On average, workers must be given a rest period of one day every 7 days. Overtime must be voluntary and must not exceed 12 hours per week. Overtime must not be habitually requested and additional fees must always be paid.

8. Discrimination

  • Discrimination in the course of recruitment, remuneration, provision of training, pay raises, dismissal and retirement is prohibited with respect to race, class, nationality, religion, age, disability, gender, marital status, sexual orientation, union membership, or political party affiliation.

9. Regular Employment

  • To the extent possible, operations must be executed on the basis of generally accepted employment relationships based on national laws and regulations.
  • Recruitment fees for workers to get a job must be borne by employers, not by the workers ("Employer Pays Principle") unless allowed by local labor law.

10. Subcontracting Agreements, Domestic Industry, Outsourced Processing

  • Subcontracting is not permitted without the prior consent of customers.

11. Disciplinary Action

  • Physical abuse or punishment, threats of physical abuse, sexual or other forms of harassment, or verbal abuse or threats, must be prohibited.
  • Disciplinary methods must be fair and effective and must not be arbitrary.
  • Employers must show respect for the mental, emotional and physical health of workers in connection with the necessary disciplinary action.

12. Environment

  • Organizations must pursue continuous improvement in their environmental performance and, at the very least, comply with local requirements and international laws and regulations.
  • Chemical substances prohibited by international treaties, or laws and regulations, must not be used.

13. Fair Business Practices

  • Laws and regulations related to fair business practices must be understood and complied with.

14. Ensuring Product Safety

  • Products delivered to each Seven & i operating company must comply with the quality standards requested by each relevant operating company and comply with relevant legal standards established in Japan.

15. Security Management

  • Security systems must be in place to ensure protection from access with malicious intent.

16. Interests of Local Communities

  • Relationships with anti-social forces must be rejected.

Evaluation and Certification of CSR audits

The 16 major categories of the CSR audit are divided into three evaluation categories. The four most important categories are "forced labor," "child labor and young workers," "living wage (minimum wage)," and "disciplinary punishment. If any of these non-conformities is found, it will be classified as [Critical Non-conformity 1], and a recommendation will be made to the Group's operating companies that have contracts with the factory in question to discontinue business.

The next most important audit categories are categories of laws and regulations related to "health and safety," "working hours," "subcontracting," "environment," and "product safety." If a non-conformity is found, it is classified as a "Critical Non-conformity 2," and we notify the Group companies that have contracts with the factory in question to consider whether or not to continue doing business with them. If we decide to continue our business, we will conduct a follow-up audit to confirm that the problem has been corrected before continuing our business.

16 Audit Categories and Evaluation Categories (C1, C2)


Evaluation Standard

CSR audit results are evaluated on a five-point scale of A, B, C, D, and E. 

The "A" rating indicates that the CSR audit did not reveal any non-conformity with laws, regulations, or local ordinances, nor did it reveal any non-conformity with the Seven & i Group Business Partner Sustainable Action Guidelines.

"B" is for factories where no legal non-conformity was found but non-conformity to the Seven & i Group Business Partner Sustainable Action Guidelines was found, and "C" is for factories where no serious non-conformity was found but legal non-conformity was found.

"D" is the evaluation of a factory that has been confirmed to have Major Non-conformity Critical 2 or that has been confirmed to have 10 or more non-conformities with laws and regulations.

"E" is the rating for the most serious situation, where at least one [Critical 1 Major Non-conformity] corresponding to [Forced Labor], [Child Labor], [Living Wage (Minimum Wage)], or [Punishment] is identified, or where 10 or more [Critical 2 Major Non-conformities] or 20 or more non-conformities with laws and regulations are identified. All non-conformities are corrected within 90 days from the audit date, and if correction is confirmed, certification is given in accordance with the evaluation.

Certification Operational Rules (in China and Southeast Asia)


Audit Evaluation Standard


Flow of the Day of the CSR Audit

Seven & i Holdings provides advance notice and visits the factories to be audited to confirm compliance with the CSR audit items by checking sites, documents (e.g., pay slips), and data, and by interviewing managers and workers. Interviews with workers are conducted in a separate room, with only the auditors present, to prevent any instructions or retaliation from the employers. In principle, on-site audits are conducted in one day, from 9:00 a.m. to 6:00 p.m. Materials and images submitted by the factory during the audit will be properly managed and supplemented based on the confidentiality agreement, and will not be leaked to outside parties.


Confirmation of Correction after Audit

If any non-conformity is found as a result of the audit, the third-party audit organization will point out the non-conformity to the supplier. Suppliers are requested to submit a Corrective Action Plan (CAP) based on the findings to the audit organization within 10 business days after the audit, and are required to take immediate action to improve the issues identified. After receiving a report from the supplier on the completion of improvement, we will confirm the completion of the improvement by receiving photos and collateral materials (evidence) showing the improvement. However, in cases where a certain standard is exceeded, such as when a large number of serious non-conforming items occur, we visit the factory again and conduct another audit to confirm that the problem has been corrected.

 ◆Process for submitting a Corrective Action Plan (CAP)

(1) Report on the cause of non-conformity and corrective action plan: Submit to the auditor within 10 days

(2) Implementation of corrective actions: Submit evidence to auditors within 90 days.*

(3) Appropriate CAP: Accepted by auditor → Confirmed and approved by Seven & i Holdings → Certificate issued

     Inappropriate CAP: Return submitted documents and request for re-submission

*If evidence of correction is not submitted within 90 days of the completion of the audit, a re-audit (follow-up audit) will be conducted.

Response to Major Non-conformities

Seven & i Holdings does not tolerate any form of human rights violation in the Group's business or supply chain. Our response to the major non-conformities is stipulated in the "Seven & i Group Business Partner Sustainable Action Guidelines," which we disseminate to all our suppliers and explain at supplier briefings.

CSR Audit Certification System

Seven & i Holdings issues a Certificate of Conformity to suppliers when the results of CSR audits indicate conformity. If a nonconformity is found, a "Certificate of Conformity" is issued to the supplier when the non-conformity has been corrected or when the third-party auditing organization and Seven & i Holdings determine that the content of the plan described in the CAP is valid.

Certificate of Assessment 2020(見本)R2.jpg

CSR audit certification "Certificate of Conformity"

Results of CSR Audits of Suppliers

CSR audits of Overseas Factories

Since fiscal 2012, Seven & i Holdings has been conducting annual CSR audits to confirm compliance with the Seven & i Group Business Partner Sustainable Action Guidelines by defining critical suppliers as those factories that are judged to be particularly important from the perspective of risk management. We conduct annual CSR audits to confirm compliance with the Seven & i Group Business Partner Sustainable Action Guidelines.

In order to ensure fairness, we outsource our audits to an external inspection organization, TÜV Rheinland Japan. In principle, auditors are registered with the Association of Professional Social Compliance Auditors (APSCA,) an professional standards body for independent Social Compliance Auditors, and regular meetings are held with auditors every year to standardize the required items.

Our Definition of “Critical Suppliers”

Seven & i Holdings defines 1,471 factories as critical suppliers. They manufacture the Group's private brand products, Seven Premium, or private-brand products for Group companies in China and Southeast Asia (13 countries). They deal with high volume and we consider them critical for our products and non-substitutable. Approximately 300,000 people worked in the factories defined as critical suppliers, with a gender ratio of 49% male and 51% female.

Number of CSR Audits (Overseas Factories)

FY 2012 2013 2014 2015 2016 2017 2018







No. of audited factories 17 28 328 226 245 215


304 413 357 322


Implementation rate*1 (%) 100.0 100.0 100.0 100.0 100.0 100.0


100.0 89.8*2 79.9*2 74.2*2


*1  Ratio of the number of factories audited to the planned number of factories (excluding factories that no longer need to be audited due to completion of production, cessation of business)

*2  Suspended audits at some factories to prevent spread of new coronavirus

Number of Re-audited Factories (Overseas)

FY Total

Aparel Household Goods














No. of re-audited factories 40* 37 28 24 17 17 9 12 3 7 8 8

* Introduce a certification system based on CSR audits as a condition for starting new transactions from FY2020

Response to Non-conformities (CSR Audit Major Non-Conformity Cases and Remedial, Corrective, and Preventive Actions for Non-Conformity)

In the fiscal year ended February 28, 2023, CSR audits found doubts of non-conformity in 257 out of 322 factories. Seven factories of them were identified to have [Major Non-conformity Critical 1]. Regarding living wage (minimum wage), four cases of payment of wages below the minimum wage was found, or payment of wages above the minimum wage to some employees could not be confirmed. Regarding young labor, five cases of mismanaging employee identification cards were identified. For all nine of these major non-conformities, we have confirmed that remedial and corrective actions have been taken, including payment of the shortfall in wages. In addition, as the result of the CSR audits, there were no cases of non-conformities related to forced labor, child labor under the age of 15, or disciplinary actions.

To prevent the occurrence of non-conformities, in the fiscal year ended February 28, 2023, we held on-demand supplier compliance training online for approx. 1,500 companies to explain examples of non-conformities that are likely to occur (e.g., human rights violations.) A total of 4,377 people have viewed the videos, bringing the total number of page views to 20,157. We continue to promote ongoing efforts to respect human rights and improve the working environment.

CSR Audits of Domestic Factories

Seven & i Holdings has been conducting CSR audits of factories to which we outsource the manufacture of our “Seven Premium” private-brand products in Japan since 2018 to appropriately address issues such as employee work style reform, employment of foreign workers, and global environmental conservation. The number of audits conducted was 50 factories on a trial basis in fiscal 2018, and full-scale audits are being conducted at 327 factories in fiscal 2019, 271 factories in fiscal 2020, 371 factories in fiscal 2021, 535 factories in fiscal 2022 (about 50% of the total). As a result of the audits in the fiscal year ended February 28, 2023, some form of non-conformity was confirmed at about 95% of the factories, and corrective measures are being taken. One serious nonconformity regarding child labor was identified, but it was due to an errors in the employment regulations, and there was no actual child labor. No nonconformities related to forced labor, disciplinary actions, discrimination regarding foreign workers, or forced labor were identified.

Seven-Eleven Japan commissions a third-party organization to conduct CSR audits of some of its suppliers in Japan based on the same standards as the Seven & i Group CSR audits. This initiative began in fiscal 2016, and in the fiscal year ended February 28, 2023, 62 factories at 62 companies were audited. We will continue to promote CSR by involving the supply chain.

Informing Suppliers of the Seven & i Group Sustainability Action Guidelines

Distribution and Delivery of the Seven & i Group Business Partner Sustainable Action Guidelines

From June to October 2018, Seven & i Holdings distributed the Seven & i Group Business Partner Action Guidelines to 18,484 companies with confirmed business relationships through the product development staff of each Group company. In December 2019, we revised the guidelines to the Seven & i Group Business Partner Sustainable Action Guidelines, and by June 2020, we had distributed the guidelines to 12,385 companies. In addition, we are holding web briefings to promote understanding of the guidelines. In addition, from fiscal 2020, new suppliers who outsource the manufacture of private brand products in China and Southeast Asia will be required to submit a written pledge to comply with the guidelines, sign a memorandum on CSR, and undergo a CSR audit before commencing business. We communicate these guidelines to all suppliers, including those outside Japan, and confirm their level of understanding in an effort to ensure compliance with the guidelines.

Holding a Briefing Session on the Seven & i Group's Business Partner Sustainable Action Guidelines and Quality Policy

Seven & i Holdings holds local briefings on the Seven & i Group Business Partner Sustainable Action Guidelines and related policies for suppliers in China and Southeast Asia, where CSR risks are considered to be high, among those to whom we outsource the manufacture of private brand products.

At the briefing, a representative from the Sustainability Development Department of Seven & i Holdings provides explanations accompanied by a local language interpreter.

In fiscal 2018, briefings were held in China, Thailand, Cambodia, and Vietnam at 260 factories in total, with 402 persons at our business partners taking part (94.9% participation rate*1).

In fiscal 2019, briefings were held in China, Myanmar, Thailand, Cambodia, Vietnam, and Indonesia at 287 factories with 482 persons at our business partners taking part (94.4% participation rate*1).

In the fiscal year ended February 28, 2021, with the global spread of COVID-19 infections, briefing sessions on the Seven & i Group Business Partner Sustainable Action Guidelines and CSR audits were suspended. Accordingly, starting in June 2020 for our business partners with production facilities overseas we used on-demand distribution to brief on the Guidelines and encourage their implementation (viewed at 178 companies by 274 persons*2). Furthermore, along with starting in August 2020 to make materials available for viewing in Chinese and five other Asian languages, we began in October to distribute briefing videos on CSR audits with Chinese narration to business partners located in China (viewed at 66 companies by 79 persons).

In the fiscal year ended February 28, 2022, we conducted briefing sessions about the Seven & i Group Business Partner Sustainable Action Guidelines and CSR audits via live and on-demand internet broadcasts. 1,071 persons from 517 companies watched the sessions. In the fiscal year ended February 28, 2023, we also conducted live and on-demand sessions, and 666 persons from 480 companies learned with the sessions*2. We also presented particularly conscientious business partners with certificates of commendation and trophies to help their improvement efforts and stir interest.

*1 Percentage of factories participating in briefings among those subject to CSR audits (overseas)

*2 Reference values taken from access logs online briefings


Briefing Sessions on the Seven & i Group Business Partner Sustainable Action Guidelines and CSR Audits

Conducting Compliance Training for Suppliers

Seven & i Holdings holds compliance training for its suppliers who manufacture private brand products on consignment with the aim of raising awareness of human rights, labor environment, and global environmental conservation, as well as promoting understanding of and thorough compliance with relevant basic laws and regulations. This training is based on the Seven & i Group Business Partner Sustainable Action Guidelines, CSR audit objectives, ILO International Labor Conventions, ISO 26000, occupational safety laws and regulations in each country, facility management, and chemical management. To deepen understanding of ESG benchmarks, case studies based on examples from peers and consultations on corrective actions based on CSR audit results are also offered.

Since 2020, due to the impact of the novel coronavirus infection (COVID-19), we have held online video training via on-demand delivery. In the fiscal year ended February 28, 2023, multiple contents are available for viewing at any time, and a cumulative total of 14,698 people viewed the videos. For the management and preparation of the training, we ask TÜV Rheinland Japan Ltd., which handles CSR audits, to conduct the training.

Compliance Training for Suppliers in FY2022 (as of February 28, 2023)

* The number of viewers is extracted from the access status of the webpages.

No. Content

No. of Viewers*

1 Aims and Objectives of CSR Audits    1,833


Legal Compliance and Corporate Ethics    586
3 Business and Human Rights    333
4 Flow of CSR Audits (1)     1,882
5 Flow of CSR Audits (2)    587
6 Occupational Health and Safety    5,130
7 Forced Labor / Wages and Working Hours 1,867
8 Chemical Substance Management / Environment 2,480
Total 14,698

Compliance Training for Suppliers by Fiscal Year

*1 Training sessions were held lives or via video in FY2020 and FY2021.

*2 Training sessions were held on demand in FY2022.





(No. of Contents)

5 times 19 times 8 contents
No. of Participating Companies 604 517 480

Total No. of Participants

(including Viewers)

870 3,566 14,698

In-House: Compliance Training

Seven & i Group holds meetings attended by the managers and staff of the departments in charge of product development and procurement at each Group company to report on the results of CSR audits and hold study sessions on the audits. At the study sessions, we invite the head of auditing at TÜV Rheinland Japan Ltd., which conducts CSR audits, to explain the latest information and laws and regulations in the countries and regions where our contract manufacturers' factories are located, using specific examples.

Compliance Training (in-House)  by Fiscal Year 

FY 2020

FY 2021

FY 2022

Times    5
No. of Participants    418 2,090  285 

Collaboration with Human Rights and Economy-related Organizations

Seven & i Holdings is making efforts to collect and disseminate information on supply chain management in cooperation with human rights and economic related organizations. We are a member of the Global Compact Network Japan (GCNJ) and the Council for Better Corporate Citizenship (CBCC), both of which are external organizations. We also participate as an advisory group company in the "JAPAN PLATFORM FOR MIGRANT WORKERS TOWARDS RESPONSIBLE AND INCLUSIVE SOCIETY," a joint secretariat of the Japan International Cooperation Agency (JICA) and The Global Alliance for Sustainable Supply Chains (ASSC). We aim to achieve a multicultural society by protecting the human rights of foreign workers, in our operation, as well as those in the supply chain, promoting the development of appropriate working and living environments, and realizing decent work for foreign workers. Furthermore, as part of these efforts, we are participating in the Foreign Worker Consultation and Relief Pilot Project, which was launched in May 2022 by the Japan Platform for Migrant Workers towards Responsible and Inclusive Society (JP MIRAI).

  Main Activities:

・September 2019: Global Compact Network Japan
 At GCNJ's Basic Seminar, we explained our Business Partner Action Guidelines and CSR audits.
・November 2019: OECD Advisory Board of Japan Business Federation and Corporate Behavior/ SDGs Committee, BIAC Japan representative
We participated in and gathered information from “Toward the Realization of a Sustainable Supply Chain in Asia: Promotion of International Cooperation for Responsible Corporate Behavior,” which was jointly sponsored by the OECD, EU, Japanese government, and ILO.
・January 2020: Public interest incorporated association Council for Better Corporate Citizenship (CBCC)
We shared information at “Round-table Conference on Issues for Promoting CSR in the Supply Chain” held by CBCC.

・October 2020: Our Director and Managing Executive Officer participated in a panel discussion on "Corporate Management from the Perspective of Life and People" at the GCNJ Symposium 2020 as a panelist.

Information Disclosure

Seven & i Holdings is committed to timely and appropriate information disclosure to all stakeholders, including customers, suppliers, and investors, in order to build a sound supply chain. By actively disclosing information on the results of CSR audits and issues in the supply chain, we are able to provide safer and more secure products to our customers.

Relief Measure/Remedies

Seven & i Holdings has established a reporting contact point (Helpline) for suppliers and stakeholders working in the supply chain. If human rights violations are found through CSR audits or reporting, remedial measures are taken after conducting an appropriate investigation.

Business Partner Helpline

The Business Partner Helpline is available to directors, employees, and former employees of our suppliers. The system is introduced at briefings for suppliers, and leaflets are distributed to promote awareness. In the fiscal year ended February 28, 2023, 42 cases were reported to the Business Partner Helpline.

Initiatives for Material Issue 7