Seven & i Holdings has established a Business Continuity Plan (BCP) based on its Corporate Action Guidelines. This plan ensures that impacts on business operations are minimized from any damage sustained and that we can fulfill our role as social infrastructure, supplying goods essential to our customers’ daily lives by maintaining store operations and service provision, in the event of unforeseen circumstances such as a large-scale disaster.

To enhance our business continuity response capacities, we implement Business Continuity Management (BCM) activities, including employee education, verification through training drills, and reviews of plans, as ongoing initiatives during normal times.

Seven & i Holdings Co., Ltd. and its consolidated subsidiaries (hereinafter referred to as "our Group"), along with its affiliates, are working in unity to engage in BCM activities which meet the expectations of all our stakeholders as well as the demands of society.

 (1) Formulation of business continuity plans

Our Group formulates BCPs which are tailored to anticipated risks.

 (2) Awareness raising and educational activities

Our Group and its affiliates actively conduct education, including reviewing and verifying BCPs with relevant personnel (including officers) to deepen understanding of business continuity, and conducting disaster simulation exercises to ensure personnel are equipped with the skills to act as required in the immediate aftermath of a disaster.

　(3) Verification through training drills and exercises

Our Group conducts various training drills and exercises which simulate disaster scenarios to verify the effectiveness of the BCPs we have formulated. We also actively participate in external training drills.

　(4) Reviews

Our Group regularly holds internal meetings on disaster prevention and continuously reviews its disaster response measures. We also regularly host meetings which bring together personnel responsible for disaster preparedness from our Group and our affiliates, at which participants share details on challenges and improvement measures.

Our Group and its affiliates are enhancing countermeasures for each of the below three areas as the priority items in business continuity management.

We utilize our stores and logistics network to supply goods essential to our customers' daily lives even in the event of large-scale disasters including natural disasters. We also undertake initiatives not only aimed at relief efforts immediately following disasters but also those to support the recovery and reconstruction of areas impacted by disasters over the medium to long term.

●Role as public institutions

In July 2017, Seven & i Holdings and Seven-Eleven Japan were designated as public institutions under the Disaster Countermeasures Basic Act by the Prime Minister of Japan. We are expected to play a crucial role in the formulation of disaster response plans, disaster prevention, emergency response, and recovery efforts. Our Group has established a Disaster Response Plan to ensure the smooth and appropriate implementation of disaster-related measures as designatedpublic institutions under the Disaster Countermeasures Basic Act.

＞Disaster Response Plan (Japanese)

We have enabled the swift delivery of relief supplies to affected individuals via vehicles such as trucks used for emergency transport of supplies which have been registered in advance as “emergency motor vehicles.” Additionally, we have secured access to the central disaster management radio communications system, to facilitate rapid assessment of disaster impacts and response statuses.

●7View: Enabling the provision and sharing of disaster information

Seven & i Holdings compiles a range of information but we have also joined with business partners to develop the 7VIEW system for providing and sharing disaster information. "7VIEW" is a system that displays the status of stores and distribution bases in disaster areas on a cloud map so that related divisions can grasp the situation.

We request all business partners to understand and comply with the Seven & i Holdings Business Partner Sustainable Action Guidelines in order to strive to prepare for disasters and accidents, formulate BCPs, and ensure information security. We provide support to our business partners in formulating their BCPs in collaboration with the Tokyo Metropolitan Small and Medium Enterprise Support Center.

●Supporting the formulation of BCPs of business partners

Cooperation with the supply chain is essential in ensuring the supply of products. We held seminars to support our business partners in formulating BCPs, with the cooperation of the Tokyo Metropolitan Small and Medium Enterprise Support Center.

We provided support for formulating BCPs to business partners involved in waste disposal for our Group and its affiliates. We also provided them with an overview of our own BCM initiatives.

●Securing fuel supply networks

Seven & i Holdings has established a fuel depot that can be used by product delivery trucks to transport emergency provisions, a first for a Japanese retailer. Located in Sugito Town, Kita-Katsushika District, Saitama Prefecture, the depot maintains a permanent reserve of 400 kiloliters of fuel. When a disaster occurs, it can be used to deliver emergency provisions and goods to evacuation centers, primarily in affected regions, as well as to Group stores in the Tokyo metropolitan area, over a period of up to 10 days. We also hosted fueling drills to ensure that operations can be seamlessly deployed in the event of a disaster.

Our Group and its affiliates recognize their role as regional infrastructure in accordance with the Seven & i Holdings Corporate Action Guidelines, and engage in disaster preparedness initiatives for local residents at normal times to contribute to building safe and secure communities.

●Regional relief activities in disasters and local awareness-raising

Assuming that safety is ensured, all stores of our Group companies strive to remain open and resume operations as soon as possible to preserve community lifelines during disasters. The headquarters also supports stores by supplying products and supporting personnel, working together with the local community to fulfill its role as social infrastructure.

In addition, Group companies are promoting the conclusion of Agreements with Local Governments for Disaster Relief Supplies and Agreements for Assisting People Who Have Difficulty Returning Home. When disasters occur, the Group provides relief supplies in response to requests from the government and municipalities, as well as providing tap water, toilets, road information, and so on to those who have difficulty returning home. Each of the Group’s stores also conducts fund-raising activities to support disaster victims. Ito-Yokado stores are furthermore working to raise customer awareness of disaster preparedness in cooperation with local governments even during normal times, such as by developing disaster preparedness corners, cooperating in local disaster prevention activities, and holding disaster prevention events.

●Cooperation with local government during disasters

Seven-Eleven Japan has registered stores in prefectures with which agreements have been executed as Disaster Support Stations. In the event of a large-scale disaster, these sites will provide tap water, restroom facilities, and information to the extent possible to persons who are unable to return to their homes.