Seven & i Holdings Co., Ltd. and its consolidated subsidiaries (hereinafter referred to as "our Group") have established the Seven & i Holdings Business Partner Helpline at a third-party organization as a consultation and reporting contact for early detection and prevention of problems in order for us and our Group companies to continue to be an honest company trusted by society.

*A separate dedicated consultation / reporting desk has been set up for our Group employees (please check the bulletin board at your workplace for contact information).

We are striving to further ensure fair trade by receiving consultations and reports from suppliers, regarding violations of laws and regulations, social norms, contracts, and internal rules including the "Seven & i Holdings Corporate Action Guidelines" concerning officers and employees of us and the Group companies, and serious violations of the "Seven & i Holdings Business Partner Sustainable Action Guidelines" concerning suppliers, including those in the supply chain of us and our Group companies, and human rights violations, etc., as stipulated in the Seven & i Holdings Human Rights Policy, to take appropriate actions.

Violations of laws and regulations, unfair trade practices, alteration of the site of origin or manufacturing date of products, and other conduct that results in a loss of confidence by customers or society

Officers, employees, part-time workers, and former employees of the suppliers of Seven & i Holdings and our Group companies

For users of our business partners, please click here.
*Reports from employees of Seven & i Holdings and our Group companies, as well as those related to internal matters of business partners and 7-Eleven franchisees, are generally excluded from this service. Please note that we may not be able to respond to inquiries from individuals not eligible to use this service.

Consultation desk and Seven & i Holdings entered into a service outsourcing agreement and confidentiality agreement. The privacy of all people who consult or submit reports is respected and the details of consultations and reports are not disclosed or divulge to third parties. We do not accept personal information through overseas call.

People who use the helpline for consultations or reports are not subject to any disadvantageous treatment by Seven & i Holdings and our Group companies on the grounds of such use.

*We will consult with and receive reports on violations by officers and employees of Seven & i Holdings and the Group companies in order to prevent, detect, rectify, and prevent recurrence of such violations. In addition, by accepting consultations and reports on violations of the "Seven & i Group Business Partner Sustainable Action Guidelines" or "Seven & i Group Human Rights Policy" by officers and employees of suppliers, including those in the supply chain of us and the Group companies, we will carefully consider and respond to requests for cooperation by providing information on the status of compliance with the Guidelines, remedies, and prevention of recurrence to suppliers.