Seven & i Holdings Co., Ltd. and its consolidated subsidiaries (hereinafter referred to as "our Group") have established the Seven & i Holdings Business Partner Helpline at a third-party organization as a consultation and reporting contact for early detection and prevention of problems in order for us and our Group companies to continue to be an honest company trusted by society.

*A separate dedicated consultation / reporting desk has been set up for our Group employees (please check the bulletin board at your workplace for contact information).

We are striving to further ensure fair trade by receiving consultations and reports from suppliers, regarding violations of laws and regulations, social norms, contracts, and internal rules including the "Seven & i Holdings Corporate Action Guidelines" concerning officers and employees of us and the Group companies, and serious violations of the "Seven & i Holdings Business Partner Sustainable Action Guidelines" concerning suppliers, including those in the supply chain of us and our Group companies, and human rights violations, etc., as stipulated in the Seven & i Holdings Human Rights Policy, to take appropriate actions.

Violations of laws and regulations, unfair trade practices, alteration of the site of origin or manufacturing date of products, and other conduct that results in a loss of confidence by customers or society

<Scope of reports accepted>
• Languages: Japanese, English, Chinese
• Eligible users: Officers, employees, part-time workers, freelancers, and retirees of business partners, including those in the supply chain of Seven & i Holdings and its subsidiaries, as well as their family members

For users of our business partners, please click here.

Consultation desk and Seven & i Holdings entered into a service outsourcing agreement and confidentiality agreement. The privacy of all people who consult or submit reports is respected and the details of consultations and reports are not disclosed or divulge to third parties. We do not accept personal information through overseas call.

At the request of the person making the inquiry or report, it is possible to keep the company name and personal name anonymous when reporting to our company, while keeping them to the third-party inquiry/reporting contact point. However, for domestic reports, we will verify your identity so that we can respond to subsequent inquiries, so please clearly state your company name and personal name.

Please note the following regarding reports originating from outside Japan:
・We cannot communicate with the person making the report.
・We will not accept personally identifiable information such as email addresses or names, or information that is restricted from being taken outside its territory.
・We will not accept any reports from China, the United States, Russia, or North Korea.

People who use the helpline for consultations or reports are not subject to any disadvantageous treatment by Seven & i Holdings and our Group companies on the grounds of such use.

In the case of a domestic call 

In the case of a overseas call

*We will consult with and receive reports on violations by officers and employees of Seven & i Holdings and the Group companies in order to prevent, detect, rectify, and prevent recurrence of such violations. In addition, by accepting consultations and reports on violations of the "Seven & i Group Business Partner Sustainable Action Guidelines" or "Seven & i Group Human Rights Policy" by officers and employees of suppliers, including those in the supply chain of us and the Group companies, we will carefully consider and respond to requests for cooperation by providing information on the status of compliance with the Guidelines, remedies, and prevention of recurrence to suppliers.

・A separate dedicated consultation / reporting desk has been set up for our Group employees (please check the bulletin board at your workplace for contact information).
・For details on our Dedicated Helpline for Business Partners, as our grievance mechanisim , please click <here>.

https://koueki-tsuhou.com/customer/7HDKqggA943Q/en/