Material Issue 7Achieve a sustainable society through partnerships

Expanding Services as a Form of Social Infrastructure

Seven & i Group works in collaboration with local governments to provide public services to support persons experiencing inconvenience in daily life by reductions in local government offices, banking services, and retail stores.


Promoting Alliances with Municipalities

Seven & i Group is promoting regional revitalization by concluding comprehensive alliance agreements with local governments in a wide range of fields, including local production for local consumption, senior support, health promotion, and environmental protection. Moreover, we are also moving ahead on concluding “watch over agreements” with local governments to look out for elderly people and so on during regular store operating hours, or through delivery services and collaborating with local governments to respond if irregularities are detected, as well as to train Dementia Supporters, and take other measures. In other developments, we have also concluded “supply-support agreements” to prepare for rapid regional support in the event of disasters, and we are also promoting “agreements for supporting people who cannot return home after a disaster” where we provide tap water, access to restrooms, and local information wherever possible.

Number of comprehensive alliance agreements with local governments (by operating company)

  As of the end of February 28, 2019 As of the end of February 29, 2020 As of the end of February 28, 2021
Seven-Eleven Japan 140 184 194
Ito-Yokado 55 56 57
York-Benimaru 13 13 13
York Mart 4 4 4
Sogo & Seibu 13 13


Seven & i Food Systems 1 3 3
Total 226 273 283 

Retail of Products which Contribute to Regional Revitalization

Seven & i Group makes use of comprehensive alliance agreements to promote various regional revitalization initiatives with respective local governments. For example, Seven-Eleven Japan recognizes the importance of local flavors and food cultures by developing products that use local ingredients. Ito-Yokado, Sogo & Seibu, York-Benimaru, and other Group companies are helping to promote the appeal of local areas by retailing regional products and proposals for menus using local products and ingredients. In addition, at two stores in Chiba Prefecture's Yachiyo City, York participated in the Yachipan Project—an event for producing and selling bread based on ideas from local high school students carried out as part of the initiatives with local governments—and sold two types of bread.

SEJ_a-03 2020年富山湾産ホタルイカのペスカトーレ.JPG

“Pescatore made with firefly squid from Toyama Bay”

sold in three prefectures of the Hokuriku region and

Niigata Prefecture

(Seven-Eleven Japan)


”Chutan-Student Invented

Power to the People of the Prefecture!

Boxed Lunch to Cheer Aomori”

supervised by Aomori Chuo Junior College (Ito-Yokado)


"Fukui Supporter Specialty Food Fair"

held at the Seibu Fukui Store

(Sogo & Seibu)


Bread conceived and realized by high school students

from Yachio City, Chiba Prefecture “Yachipan Project”


Establishment of Polling Stations in Stores

Ito-Yokado and Sogo & Seibu provide facilities within stores to be used free of charge for use as polling booths in cooperation with local governments. Local governments seek to increase the voting rate due to the reduction in number of polling booths and decline in voting rate due to the merger of municipalities, in addition to the enactment of the revised Public Offices Election Act, which lowered the voting age to 18. The booths are used to provide easy access to voters while they are shopping. During the fiscal year ended February 28, 2021, this was rolled out at 25 Ito-Yokado stores and 1 Sogo & Seibu store. It was publicized at stores via poster displays and in-store announcements, as well as printouts on receipts. In addition, we liaised with the secretariats of respective election administration commissions to provide thorough disinfection of pencils and voting podiums, as well as ensuring sufficient distances were maintained between lines, from the perspective of preventing the spread of infections with COVID-19 (coronavirus disease).


A polling booth set up in an Ito-Yokado store

Services also Available on Public Holidays and Nighttimes

In recent years, households in which both spouses work for a living have increased, and an increasing number of people have difficulty completing payments of utility bills at financial institutions and procedures at government offices on weekdays. In 1987, Seven-Eleven Japan thus initiated a service for 24-hour payment of utility bills at store registers irrespective of the business hours of banks. Since then, in addition to utilities bills, we have expanded this service to processing NHK license fees, national pension scheme and all types of tax payments, as well as catering to administrative services and insurance enrollment using multifunctional copiers.

Government Services (Issuance of Various Certificates)

Seven-Eleven Japan’s stores, in an agreement with 851 municipalities (as of the end of April 2021), offer a service for issuing copies of residence certificates and seal registration certificates using in-store multifunctional copiers. This service is currently being expanded, as family register certificates can now be issued for 435 municipalities and tax certificates for 580 (Individual Number Cards are required to use the service). This service for Individual Number Card holders is easily operable and can be used even late at night and on holidays, simply by waving the Individual Number Card over a scanner. Private information is given high security protection by a sophisticated dedicated network and special printing prevents forgery and manipulation.

Insurance Enrollment and Premium Payment Service

Seven-Eleven Japan’s stores became the first in the industry to offer motorcycle and bicycle insurance enrollment and insurance premium payment services where customers can enroll in insurance 24 hours a day by entering the necessary personal information on the multifunctional copier screen in store and paying their premium at the register. (The service is for motor scooters and motorcycles with an engine displacement of 250 cc or less, which do not require a motor vehicle inspection.)

"1 DAY Insurance" providing automotive insurance coverage in one-day increments has been available at all 7-Eleven stores since September 2015, and “1 DAY Leisure Insurance” that provides necessary accident coverage when needed has been available since April 2018. Starting from June 2020, cancer insurance is being sold at all 7-Eleven stores.

Multifunctional copiers can copy print, issue various types of certificates, and even issue insurance policies

Bicycle Sharing

Seven-Eleven Japan has started using bicycle parking spaces on store grounds as sites for renting and returning shared bicycles. The areas will be expanded in stages, and Seven-Eleven Japan has placed some 264 bicycles at 41 stores in the Tokyo Metropolitan region and regional cities during the fiscal year ended in 2021. A total of 3,414 of these machines had been installed at 529 stores as of the end of February 2021. This program was launched at Ito-Yokado in June 2018, and Denny’s restaurants in September 2018.

Bicycle sharing allows for bicycles to be rented from any of multiple stations within a certain region. After use, a bicycle need not be returned to the original location and can be returned to the station closest to the user’s destination. Bicycle sharing is expected to supplement public transportation in areas that lack adequate transportation and can play an important role as infrastructure.

A store with a bicycle sharing site

Initiatives for Material Issue 7