Under the spirit of “Trust and Sincerity” as stated in our Corporate Creed, Seven & i Group（”Seven & i, Group“, “we”, “our”）strives to improve our products and services on a daily basis in order to satisfy our customers by sincerely addressing viewpoints and/or requests from our customers. Furthermore, in October 2021, we formulated "Seven & i Group Human Rights Policy" to respect human rights in all our business activities and strive to create a society where we and all stakeholders can trust each one another.On the other hand, we have observed socially unacceptable behaviors from some of our customers, etc. (collectively “customers”) that could harm our working environment.

Seven & i Group believes that it is important to build a safe environment where our employees and our partners (collectively “employees”) can both physically and mentally work with satisfaction and peace of mind.Therefore, in order to clarify that we take a firm and resolute organizational action against any socially unacceptable behavior, we hereby present Seven & i Group's "Approach to Customer Harassment" as follows.

Actions or remarks from customers that, considering the appropriateness of the requests in those actions or remarks, are deemed socially unacceptable means or manners, and by those means or manners, harm the work environment of employees.

・Intimidating behavior (abuse, threats or blackmail), demand for kneeling down on the ground, or violence

・Unreasonable demand for apologies, money, individual preferential treatment, or punishments towards employees

・Prolonged detention, continuous handling, remaining or staying, or repeated unjustified behavior

・Acts that negate employees’ character, insult employees, or invade employees’ privacy

・Voyeurism , stalking, or physical contact without consent

・Defamation, libel or slander on social media or the internet

If any behavior has been recognized as customer harassment, we will principally refuse to provide any further service to such customers. For malicious behavior, appropriate measures will be taken, including legal actions, in cooperation with the police and/or lawyers.

・We will promote training on customer harassment, including knowledge and how to respond against customer harassment.

・We will promote establishment of system to deal with customer harassment, including consultation and reporting regarding customer harassment.