Risk Factors

Last update: May 29, 2024

  The Company strives to appropriately manage various risks through practical and effective measures in order to enhance corporate value by successfully executing growth strategies and maintain the continuous development of the Group. Among the risks identified through these efforts, those that may have a significant influence on the decisions of investors based on the likelihood of the risk materializing, the timing of the risk, and the degree of impact are described below. However, these do not cover all risks related to the Group; there are risks other than those listed that are difficult to foresee. Also, these risks are not independent of each other, and certain events may lead to an increase in various other risks. This section includes forward-looking statements and future expectations of the Group as of the submission date of the Group's Securities Report.

Group risk management system

  The Company and Group companies have established a Risk Management Committee As a general rule, the Risk Management Committee meets once every six months to receive reports on the risk management status of the respective companies from the departments responsible for the management of risks, to comprehensively identify, assess, and analyze risks and discuss measures, and to determine the future direction going forward.
  Meanwhile, with regard to various risks, Group policies related to such risks, initiatives to mitigate risks undertaken by each company, and various internal and external examples illustrating signs of materializing risks, etc., are shared through a group-wide meeting body, etc., headed by the Company's departments responsible for the management of risks.

PDCA for risk management

  The Group conducts risk management based on information from inside and outside the Group, through "the comprehensive identification of risks," "risk assessment and proposal of improvement measures," "prioritization of risks," and "improvement activities and monitoring."
  In addition, the Auditing Office of each company verifies whether risk management is being conducted effectively, from an independent perspective, through periodic internal audits, and provides each department with advice for improving risk management, as required.

Group growth strategy and risk situation

  For the Medium-Term Management Plan (2021-2025), the Group has formulated Group growth strategies around its strengths in “food”. We promote enterprise risk management to provide a foundation to support these growth strategies, as part of which we assess its relevance to growth strategies. The following is a description of the risk situation as it pertains to the main businesses that constitute the growth strategy.

  1. 1North America Convenience Store Operations

      In order to expand its North American convenience store operations, 7-Eleven, Inc. is strengthening original products, accelerating digitalization and the delivery business, creating synergies between 7-Eleven, Inc. and Speedway, and expanding business through M&A and the opening of new stores.
      With regard to the development of original products, we are taking steps to modernize facilities for the purpose of enhancing the cooking manufacturing capabilities of dedicated factories, to strengthen the value chain of original products, and to enhance their quality and lineup, but logistics disruptions, food safety problems, and the issue of competition with fast food chains and other rivals could affect the performance and financial standing of the Group.
      With regard to digitalization and the delivery business, new experience value and convenience are provided through the “7Rewards (loyalty program)” combining real stores with the speed and convenience of digital and e-commerce platforms, and we are also promoting the “7NOW” delivery service utilizing DX, but in the event that information security problems occur or that we are unable to respond to customer needs, the performance and financial standing of the Group could be affected.
      We expect the integration of 7-Eleven, Inc. and Speedway to bring about a variety of benefits such as complementary store infrastructure and store provision, and strategic opportunities. In the event that changes in the business environment and competitive situation prevent growth opportunities and synergistic effects from being realized, the performance and financial standing of the Group could be affected. In the fuel business, changes in price, environmental laws and regulations, the popularization of electrical vehicles, etc., and other factors could lead to a reduction in demand for gasoline.
      In the North American convenience store operations, we aim to achieve continuous business growth through M&A and the opening of new stores, but the performance and financial standing of the Group may be affected by the impact on the business of intensifying competition or changes in environmental laws and regulations, difficulties in securing personnel, litigation, law and order problems, and climate change and natural disasters.

  2. 2Global Convenience Store Operations

      7-Eleven International LLC will strengthen cooperation with 7-Eleven, Inc. and SEVEN-ELEVEN JAPAN CO., LTD. with the objective of expanding to 50,000 stores in regions other than Japan and North America by 2025, and to be operating stores in 30 countries and regions worldwide by 2030. This will consist not only of opening up new countries, but of working to expand profits by realizing the growth potential of the business in overseas markets through strategic investment and financing. In order to enter new markets, we will identify those with favorable conditions, collaborate with trusted partners to enhance brand value, and accelerate our global growth strategy. However, the development of licensees in overseas areas is expected to be affected by political and social instability, economic fluctuations such as exchange rates and trade, and the revision and strengthening of legal regulations, including those related to the environment and data protection. If these factors limit our growth potential and prevent us from realizing the benefits and profits we initially anticipated, the performance and financial standing of the Group could be affected.

  3. 3Domestic Convenience Store Operations

      SEVEN-ELEVEN JAPAN CO., LTD. will focus its efforts to strengthen the area of “foods” centered on “Seven Premium,” develop new store formats to adapt to changes in social structure and patterns of consumptions, build new businesses using instore products and services as a base, and further enhance business competitiveness and accelerate earnings growth.
      By blending the networks and knowledge that we have cultivated in the convenience store operations and the Group's food business, we will strengthen the product assortment by enhancing the “Traceable Vegetables,” “Frozen Food (EASE UP)” and “Seven Premium” brands developed by Ito-Yokado Co., Ltd., as well as “Seven Premium” and the new bland of “SEVEN THE PRICE,” while creating new concepts for store formats that enable us to provide a fuller lineup of fresh, frozen and new product categories, and responding to further food-related needs in a changing society. We are also moving forward with measures to strengthen new businesses, such as by developing the “7NOW” delivery service and utilizing retail media to enter the advertising business.
      However, customer needs change unceasingly, and in the event that we are unable to provide new value, the performance and financial standing of the Group could be affected.

  4. 4Superstore Operations

      In the Superstore Operations, Ito-Yokado Co., Ltd. will accelerate the tightening focus on “food”, on which the Group strategy hinges, by withdrawing completely from the own-apparel business, consolidating operations in the Tokyo metropolitan area, and establishing and utilizing strategic infrastructure that includes processing centers in order to achieve an earning structure that enables further sustainable growth. In relation to these initiatives, external experts in transformation have been appointed to fully implement transformative measures and to manage the process.
      In the online supermarket business, we will shift to large-scale centers, use a dedicated app to extend our points of contact with customers and improve the shopping experience, and take on the challenge of providing a variety of ways for customers to receive the product, such as by enabling it to be picked up in store, or at in-store lockers, with the objective of providing new value tailored to the lifestyles and values of customers.
      Nevertheless, in the event that the restructuring of the Superstore Operations do not proceed according to plan, or that we are unable to maintain the competitiveness of the online supermarket at the current level, we may not be able to achieve the effects initially anticipated, which could affect the performance and financial standing of the Group.

  5. 5Financial Services

      With regard to Financial Services, we will continue to focus its efforts on the ATM platform business expansion, the e-money and credit card businesses. In addition, by developing and rolling out unique financial products and services based on the “7iD,” an ID that customers can use across the Group, we will promote restructuring through a fusion of retail and finance. Though the Group has devised a full range of security and information management measures in relation to its financial and payment systems, it is impossible to completely avoid the risk that important information is leaked externally or falsified following diversification of external attacks, human errors within the Group and deficiencies in the management of subcontractors, depending on the scale of the damage, the performance and financial standing of the Group could be affected.

  As a means of supporting the growth strategy described above, the Group is promoting DX (digital transformation). In particular, we will optimize our product lineups and provide a convenient shopping experience based on the “7iD,” an ID that customers can use across the Group, which is intended to broaden customer touchpoints, while also linking with the financial strategy to increase the customer’s lifetime value. In terms of DX measures that protect our customers and in turn the Group as a whole, while working to establish common Group security measures and common Group infrastructure on the one hand, on the other hand we are taking steps to build a foundation with the aim of improving operational efficiency and generating Group synergies. In preparation for further strengthening the structures that support the DX strategy, we are also working continuously to recruit highly specialized human resources and to enhance the digital literacy of existing personnel. However, competitors are also strengthening similar services, and in the event that the Group is unable to maintain its competitiveness, the performance and financial standing of the Group could be affected by failures to hit targets for registered members, reductions in the contribution to consolidated sales, and other factors.

  The Strategy Committee monitors the progress of the Group’s key strategies, continuously performs comprehensive and objective analysis and verification of the optimal Group business structure and of strategic alternatives (IPO, spin-off, etc.), and based on the results of these verifications, provides advice to the Board of Directors with the aim of maximizing the Group's corporate and shareholder value over the medium- to long-term.

Risk assessment process

  In addition to changes in the internal environment of the Group, there is a need to recognize global shifts in trend such as heightened geopolitical and ESG-related risks, and various alterations in the business environment including changes in consumer values and the growth of online shopping. In recent years in particular, there has been a rise in factors that heighten the uncertainty of the environments in which corporate activities take place, such as the unpredictable international situation.
  In response to these conditions, we have added external environment risks and medium- to long-term risks, alongside the internal environment and short-term risks that had previously been the focus of our risk management efforts, as well as maintaining and expanding risk categories to enable us to address changes in the internal and external environments. Moreover, in terms of the assessment perspective of the degree of impact on performance arising from the emergence of risk, by adding the qualitative factors such as business continuity, damage to the Group's brand image, and other factors to the quantitative factors previously considered, we seek to take a more multifaceted and sophisticated approach to assessment and analysis of all risks.

  In addition, having formed a comprehensive judgment of each risk mainly from the perspectives of significance, commonality, the degree of emergence, and efficiency, we divide them into four classes of risk. The roles and responsibilities of the Company and each company in the Group are clarified for each risk class, and improvement activities for various risks are carried out by the entities responsible for them, thereby enhancing the effectiveness of risk management for the Group as a whole.

Risk class Definition Roles and responsibilities
Improvement activities Monitoring
Management perspective risk Risks that have a high impact on the Group in the medium- to long-term, and are characterized by requiring a unified approach for the Group as a whole The Company The Company
Groupwide risk Risks that are common across the Group as a whole, relatively high, and characterized by requiring cross-group action from the perspective of efficiency of risk measure The Company The Company
Risks subject to monitoring by the Company Risks that are relatively high and that should be addressed by each company Each company The Company
Risks subject to PDCA in each company Risks other than those described above that should be addressed by each company Each company Each company

Major risks to the Group

  Based on assessment and analysis of various risks, significant risk events that would be expected to have an impact on the growth strategy, performance, or financial standing of the Group are as follows.

  1. 1Medium- to long-term perspective risk (Management perspective risk)

      After identifying change events that are anticipated to occur in the external environment over the medium to long term, and assessing their relevance to the growth strategies, material issues, nature of business, stakeholders, and other aspects of the Group, change events that could have a medium- to long-term impact on the growth strategies and sustainability of the Group if they were to occur in the future are designated as events in the category of management perspective risks (emerging risks). For each risk a risk owner (responsible department) is selected, which proceeds to investigate anticipated scenarios and measures. Trends in these change events are also monitored periodically and updated, and their measures are revised as necessary.
      By monitoring for the occurrence of anticipated scenarios, we seek to detect risks at an early stage, initiate measures promptly, and control the impact on the Group. Decisions on risk measures (risk taking/risk hedging) will be taken at a level of management that takes into consideration such factors as the growth strategy and material issues of the Group.
      Management perspective risks (change events) identified at this point in time are as described in the following table.

    CVS: Convenience Store operations; SST: Superstores operations

    No. Classification Management
    perspective risk
    (Change events)
    Anticipated Risk scenarios Highly relevant
    businesses
    North America CVS segment Global CVS ooperations Domestic CVS segment SST Financial Services
    1 Politics Political change, disruption, dysfunction Changing and strengthening of laws and regulations following changes of government or of policies in countries in which we have opened stores may have an impact on business licenses and the taxation regime, customs, foreign exchange rates, and other matters. In addition, political disruption, political dysfunction, economic crises, and other factors could lead to social instability and changes in market demand and the competitive environment.
    2 Collapse of security due to conflict, etc. The health and safety of customers, employees, and others may be threatened as a result of outbreaks of conflict in countries in which we have opened stores, or due to them being embroiled in such crimes as terrorism, violence, and kidnapping. In addition, the destruction or looting of assets such as stores, logistics facilities, product supply networks, and product warehouses could make the continuation or recovery of the business infeasible.
    3 Economy Decline of demand for gasoline In countries with restrictions on the sale of gasoline vehicles or where the shift to electric vehicles (EV), etc. is progressing, earnings obtained from the sale of gasoline may decline in future, and there might also be a decline in the number of customers visiting stores that have gasoline filling stations. Such a scenario might require changes to the business, and could incur costs in order to comply with relevant laws and regulations, or to increase the number of facilities, etc. for EV charging, and so on.
    4 Society Food crises For a variety of reasons, including pandemics, abnormal weather related to climate change, and violent conflict, shortages of raw materials could occur globally or in specific regions, which could make the stable supply of products infeasible.
    5 Human resources/ manpower shortage Pandemics, wage inflation, labor disputes, changing demographics, and other factors could have a serious impact on our ability to secure human resources and labor.
    6 Growing demands for respect for human rights If we are unable to demonstrate respect for the human rights of our various stakeholders, this could lead to a backlash from consumers and society, leading to a situation in which we have no choice but to discontinue product supply and services.
    7 Technology Acceleration of technological innovation (including AI) to improve productivity in logistics and store operations A variety of technologies such as automated driving and store automation are making advances on a yearly basis. While the introduction of such new technologies could lead to the streamlining of operations and improvements in efficiency on the one hand, on the other hand it could lead to increases in costs associated with complying with laws and regulations, responding to changes in business operations, and making capital investments.
    8 Environment Acceleration of decarbonization In the event that the Group fails to make progress in its decarbonization initiatives, this could lead to an increase in the burden of taxation, emissions trading, and costs associated with procurement of the energy required for business operations. The Group could also lose trust and reputation among consumers and in society, which could affect business profits.
    9 Growing demand for mitigation of environmental impact of food supply chain In the event that the Group fails to make progress in its initiatives for mitigating the environmental impact of the food supply chain as a whole, it could result in an increase in the burden of costs associated with changes in production methods, means of delivery, and container and packaging materials. The Group could also lose trust and reputation among consumers and in society, which could affect business profits.
    10 Growing demands for reductions in food waste In the event that food demand forecasting and inventory management do not function adequately, a failure to make progress in initiatives for reducing food waste could lead to an increase in costs associated with the disposal or return of foods and increase in environmental impacts. The Group could also lose trust and reputation among consumers and in society, which could affect business profits.

      For some of the management perspective risks (change events) described above, a risk owner (responsible department) has been selected, and various initiatives are being implemented.
      The following are examples of such initiatives.

    Main examples of initiatives related to “6 Growing demands for respect for human rights” (risk owner: Human Rights Promotion Project)

    • Formulation and promotion of human rights policy
    • Implementation of human rights due diligence
    • Assessment of impact of human rights (identifying human rights risks and creating human rights risk map)
    • Implementation of prevention and remedial measures (education and training for employees, awareness-raising activities for business partners, establishing of internal environment and systems)
    • Implementation of monitoring (employee engagement surveys, questionnaire surveys for business partners, CSR audits of factories at which the Group's original products are manufactured)
    • Establishment of grievance mechanism and measures for redress (Groupwide Employee Helpline, Business Partner Helpline, Audit & Supervisory Board Hotline)

    Main examples of initiatives related to “8 Acceleration of decarbonization” (risk owner: Sustainability Promotion Department)

    • Promotion of energy-saving by employees (holding of group-wide “Energy Saving Contest,” etc.)
    • Promotion of energy-saving and energy-generation facilities in stores (installation of large solar power generation, etc.)
    • Commencement of trial test on “100% renewable energy store,” etc.

    Main examples of initiatives related to “10 Growing demands for reductions in food waste” (risk owner: Sustainability Promotion Department)

    • Initiatives for the supply chain as a whole
    • Initiatives for the reduction of food waste at each company (promotion of “Ethical Project,” donations to foodbank organizations, etc.)
    • Initiatives for environmental recycling-oriented agriculture (founding of Seven Farm), etc.

  2. 2Short-term perspective risk

      After coming to a decision based on a comprehensive consideration of the degree of impact, likelihood of occurrence, and other aspects of the various risks identified by the Company and Group companies, we select risk events that should be managed by the Company and monitor the status of various risks and execution of risk measures periodically.
      From among these significant risk events, we selected the “Groupwide risks” in the table below, which have a significant impact on the Group growth strategies and, by their nature, should be addressed across the Group from the perspectives of commonality, the degree of emergence, and efficiency.

    Risk details Degree of impact Likelihood of Occurrence
    Risks related to food quality labeling and sanitation High Low
    Risks related to blowing up on social media or crisis management public relations Medium Medium
    Risks related to earthquakes, tsunami, and volcanic eruptions High Low
    Risks related to cybersecurity Medium Low
    Risks related to response to antisocial forces Low Low

    In addition to Groupwide risks, the Significant risk events that the Company takes a leading role in managing are as follows.

    (1) Group management risk

    Risk details Risk class
    Risks related to Group management strategy and growth strategy Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    Based on the Group Strategy Reevaluation announced in March 2023, the Ideal Group Image for 2030 has been established as “A world-class retail group centered around its "food" that leads retail innovation through global growth strategies centered on the 7-Eleven business and proactive utilization of technology.” During the course of executing measures aimed at achieving these goals, there is the possibility of such events as inappropriate allocation of management resources, impairment of the strengths in “food” assumed by the Company, reduced synergistic effects associated with “food,” stagnation of the growth strategy for our domestic and overseas convenience store operations, and reduced effects of the superstore operations restructuring program. These factors may have Group companies failing to hit their budgets, in turn an impact on the consolidated financial statements leading in turn to a failure to achieve the targets of the Medium-Term Management Plan, resulting in significant declines in the share price, which could affect the performance and financial standing of the Group.
    Measures
    ・Stabilize Group management systems and strengthen monitoring functions through changes to Group governance
    - Assign supervisory officers to each operating segment, and introduce the CxO (Chief x Officer) system for each corporate department
    - Monitor the progress of the Group's key strategies on the Board of Directors, a majority of the members of which are independent outside directors
    - Monitor the progress of the Group's key strategies on the Strategy Committee, the members of which consist entirely of independent outside directors
    Risk details Risk class
    Risks related to the failure of M&A, sale or business alliance (recovery of investment) Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    The Group engages in strategic investments such as M&A in order to expand the business. Due to insufficient due diligence at the time of the acquisition, or for other reasons, PMI (Post Merger Integration) may not proceed smoothly, or the expected synergies may not be realized, which could lead to impairment losses. These factors could also result in a reduction in corporate value and affect the performance and financial standing of the Group.
    Measures
    ・Implement due diligence thoroughly at the time of acquisition
    ・Periodic monitoring of the integration process
    Risk details Risk class
    Risks related to M&A (takeover defense) Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    In the event that a hostile takeover bid for the Company succeeds, changes in the strategic direction and corporate culture under the control of new shareholders and a new management team, and changes in the management team and senior managers, could lead to anxiety and dissatisfaction among employees, putting a huge burden on the integration of business processes and IT systems and causing a variety of problems. These factors could also result in a reduction in corporate value and affect the performance and financial standing of the Group.
    Measures
    ・Maximize corporate value of the Group through such measures as enhancing performance further and strengthening corporate governance
    ・Formulation of “The basic policy on the composition of persons to control the decision-making over the financial and business policies of the Company” and “Anti-takeover measures”

    (2) Business risk

    Risk details Risk class
    Risks related to the business model Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    The Group not only conducts its main businesses in Japan and the United States, but also operates in other regions around the world. In order to strengthen product development and product lineups to take regional characteristics into account and to respond accurately to customer needs, the Group undertakes joint development of products with business partners in a range of fields, in accordance with its sales strategy, and uses the apps of each company to make effective use of sales promotions by collecting and analyzing a variety of data. However, in the event that the economic situation in Japan, the United States, or in other countries and regions in which the Group operates deteriorates due to business conditions or trends in consumer spending or due to an inability to provide products and services that meet the needs of customers and markets, the performance and financial standing of the Group could be affected.
    Measures
    ・Monitor the state of business at the main operating companies on the Board of Directors, a majority of the members of which are independent outside directors.
    ・Monitor markets, reevaluate Group strategy, and monitor progress of key Group strategies on the Strategy Committee, the members of which consist entirely of independent outside directors

    (3) Quality risk

    Risk details Risk class
    Risks related to food quality labeling and sanitation Groupwide risk
    Anticipated Risk scenarios
    In accordance with relevant laws and regulations, the Group strives to provide safe and secure products to customers and to communicate information accurately. The Group is also taking on the challenge of expanding “Seven Premium” as well as original products from Group companies in order to continue to provide new value and high-quality products and services to customers. Nevertheless, in the event of a serious incident occurring as a result of violations of the Food Labeling Act, deficiencies in food sanitation management, or other events, the performance and financial standing of the Group could be affected by such factors as a loss of trust in the Group's products, payment of compensation to customers, and product recall and other remedial costs.
    Measures
    ・Implement joint initiatives with business partners to improve quality management, and put in place measures to prevent labeling errors, deficiencies in sanitation management, and other serious incidents.
    ・Promote training to prevent labeling errors and deficiencies in sanitation management in stores, and promote the introduction of countermeasure facilities
    ・Provide education and training for employees, such as HACCP training, supplier audit training, and various types of e-learning

    (4) Supply chain risk

    Risk details Risk class
    Risks related to the hindrance of stable supply (operational factors) Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    For the business activities of the Group, it is essential that we are able to purchase products and raw materials, etc. of adequate quality, in sufficient quantity and at the required time, and we seek to diversify procurement so that we are not overly dependent on specific regions, suppliers, products, technologies, or other factors. In particular, there is a possibility that rising temperatures, changes in precipitation and weather patterns, and other forms of climate change will lead to reductions in the yield and quality of agricultural, livestock and marine products, as well as changes in fishing grounds and regions suitable for the cultivation of agricultural products. In response to such potential changes we are making efforts to diversify procurement and to work with primary producers to improve yields, but in the event that rising temperatures, changes in weather patterns, and other forms of climate change may lead to the suspension of factory production and to the subsequent interruption of some procurement routes. Supply chains could also be interrupted by soaring prices for fuel used by operators of delivery services and human capital shortages in the logistics industry. In future, purchasing prices could also be affected by soaring prices for energy, including electricity, at the product manufacturing stage, caused by such factors as regulations arising from climate change, policies, and conflicts.. These could affect the performance and financial standing of the Group.
    Measures
    ・Maintain and manage production facilities by ensuring regular maintenance of facilities and equipment, securing parts, making arrangements for substitute equipment, and other measures
    ・Monitor market trends, revise prices, and develop high-markup products, procure raw materials at a fixed cost, etc.
    ・Monitor credit information and cash flows at business partners, diversify risk to avoid dependence on specific suppliers
    ・Stabilize deliveries by improving logistics cost efficiencies and through cooperation with operators of delivery services

    (5) Disclosure and brand risk

    Risk details Risk class
    Risks related to blowing up on social media or crisis management public relations Groupwide risk
    Anticipated Risk scenarios
    Inappropriate behavior by customers or employees, or the posting of undisclosed information on social media may lead to a wave of criticism, which if taken up and distributed by mass media could result in damage to the corporate image of the Group. Delays or failures in the disclosure of appropriate information could have a significant impact on the business operations of the Group.
    Measures
    ・Provide training on social media to employees and strengthen their sense of crisis regarding its use (e-learning, regular dissemination of information on risks associated with social media)
    ・Hold risk measure training for risk management personnel, public relations personnel, social media operations personnel, etc.
    ・Establish a structure for the gathering, early detection, analysis, investigation, and assessment of information on social media and mass media, with the assistance of external specialist companies
    ・Prepare and distribute a crisis management public relations manual
    ・Strengthen the Company and Group company cooperative structures (information sharing, first response)
    Risk details Risk class
    Risks related to corporate brand management Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    Brand image could be damaged by PR or marketing strategies that are not congruent with corporate philosophy or by inappropriate communication by an official account. Blowing up on social media and coverage by various mass media could result in criticism from customers and business partners and significantly affect the business operations of the Group.
    Measures
    ・Put in place preventive measures such as establishing operational guidelines for social media use, screening documents through the use of a checking department, and verifying business appropriateness based on the compliance program
    ・Hold seminars to teach examples of blowing up on social media and measures, and provide training on information dissemination risks

    (6) Personnel and labor risk

    Risk details Risk class
    Risks related to violations of labor laws and regulations and the health and safety of employees Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    In accordance with the standards of behavior set out in the Seven & i Group Corporate Action Guidelines, the Group has devised measures for occupational safety and health and for the prevention of occupational accidents, as well as introducing and supporting mechanisms to enable employees to work healthily. Nevertheless, in the event that deficiencies in the employment management of employees lead to a violation of the Labor Standards Act (unpaid overtime allowance, annual pay leave not being taken, etc.) and subsequently to administrative punishment (business suspension, fines, etc.), or in the event of damage to mental or physical health due to injury, illness, or overwork as a result of inadequate occupational health and safety measures, this could lead to a loss of appropriateness and efficiency in business operations and affect the performance and financial standing of the Group.
    Measures
    ・Manage working hours (overtime) and the taking of leave through the use of a working hours management system
    ・Have workplaces inspected by industrial physicians
    ・Disseminate information through the Health and Safety Committee
    ・Conduct stress checks for employees

    (7) Financial and accounting risk

    Risk details Risk class
    Risks related to fluctuations in interest rates and exchange rates Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    The Group engages in derivatives transactions, such as those involving forward foreign exchange contracts and swaps, to optimize future cash flows, mitigate the risk of volatility in interest rates and foreign exchange rates, and reduce financing costs. However, fluctuations in interest rates have an impact on interest receipts and payments and on the value of financial assets and liabilities, and could affect the performance and financial standing of the Group.
    Assets and liabilities of overseas group companies denominated in local currencies are converted to Japanese yen for the preparation of consolidated financial statements. Some of the products sold by the Group are products developed overseas that are affected by changes in foreign exchange rates, and so such fluctuations could affect the performance and financial standing of the Group.
    Measures
    ・Use forward foreign exchange contracts, swaps, and other derivatives transactions
    ・Monitor continuously
    Risk details Risk class
    Risks related to impairment of non-current assets Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    The ratio of property, plant and equipment and goodwill, etc. to consolidated total assets is high, and revenue management is implemented rigorously for stores, etc. However, in the event that becomes necessary to record impairment losses going forward due to deterioration in the profitability of stores, etc., and significant declines in the market value of assets owned, the performance and financial standing of the Group could be affected.
    Measures
    ・Establish screening criteria for opening stores and monitor periodically
    ・Establish criteria for purchasing assets and monitor market value for assets held periodically

    (8) Legal and compliance risk

    Risk details Risk class
    Risks related to competition law (violations of the Subcontractors Act or of regulations on abuse of dominant bargaining position) Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    The Group conducts business in Japan, the United States, and other countries around the world in compliance with the laws and regulations of each country and region with respect to fair competition. We monitor the status of compliance with these laws and regulations and have put in place structures to enable us to respond appropriately as required. However, in the event of violations of the Subcontractors Act or of regulations on abuse of dominant bargaining position as a result of reducing fees, delaying payments, demanding the dispatch of temporary employees, or other inappropriate behavior, the Group may be subject to measures taken by an administrative agency involved in matters of fair trade, such as guidance, recommendations, public announcements, cease and desist orders, surcharge payment orders, or criminal penalties. Consequently, the business activities, performance, and financial standing of the Group could be affected.
    Measures
    ・Implement voluntary inspections, monitoring programs, and questionnaires of business partners, and establish Business Partner Helpline
    ・Provide internal education through e-learning and training on fair trade (to ensure compliance with trading rules and raise awareness among employees)
    Risk details Risk class
    Risks related to intellectual property rights Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    Products and services of the Group could infringe intellectual property rights held by third parties, leading to disputes, etc., and resulting in reductions in revenue caused by injunctions to prevent usage, liability for damages, and other outcomes. On the other hand, violations of intellectual property rights of the Company through the imitation by third parties of designs and technology pertaining to the products and services of the Group could lead to the impairment of our brand image and a reduction in competitiveness.
    These could affect the performance and financial standing of the Group.
    Measures
    ・Establish a system for researching the intellectual property rights of third parties when providing new products and services
    ・Implement “patrols” of the intellectual property rights of the Company (activities to look out for infringements)
    ・Provide intellectual property education (e-learning, study group sessions, etc.)
    Risk details Risk class
    Risks related to response to antisocial forces Groupwide risk
    Anticipated Risk scenarios
    Based on the Seven & i Group Corporate Action Guidelines, the Group has set a policy of not engaging with antisocial forces, but in the event that it becomes clear that dealings with antisocial forces have taken place, the consequences could include sanctions such as public announcements and punishments based on relevant laws and regulations, dispositions by administrative agencies, suspension of dealings with financial institutions, cancellation of agreements with trusted business partners, and so on. In addition, mistakes in the approach used to address the issue could result in the matter being taken up by social media and mass media, leading to impairment of the corporate image of the Group. These could affect the performance and financial standing of the Group.
    Measures
    ・Build system for group-wide checks for antisocial forces and monitor periodically
    ・Prepare a manual on how to respond when dealings with antisocial forces come to light

    (9) Disaster, accident and incident risk

    Risk details Risk class
    Risks related to earthquakes, tsunami, and volcanic eruptions Groupwide risk
    Anticipated Risk scenarios
    The Group not only conducts business in Japan and the United States but also in other regions around the world. Moreover, the core business of the Group is retail, which acts as a lifeline to local communities, and in the event of a major earthquake, especially one that occurs in a metropolitan area in which the stores that constitute our core business are concentrated, our supply chains could be interrupted and our business activities suspended, leading to massive costs being incurred for the restoration of facilities, and creating enormous obstacles to the business operations of the Group, the performance and financial standing of the Group could be affected. Furthermore, in the event that the process of restoring business activities is prolonged, the Group may be unable to fulfill its role as a provider of social infrastructure, such as engaging in aid activities in regions in the aftermath of the disaster.
    Measures
    ・Disseminate plans for responding to a major disaster (BCP) and establish systems to enable us to put human life first in accordance with the BCP
    ・Provide education to employees (disaster prevention e-learning and training, etc.)
    ・Implement exercises simulating a major natural disaster (including cooperation between Group companies)
    Risk details Risk class
    Risks related to floods, typhoons, torrential rain, tornadoes, lightning or heavy snowfall Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    In the event of river flooding, etc. as a result of typhoons or other strong winds and torrential rain, our supply chains could be interrupted and our business activities suspended, leading to massive costs being incurred for the restoration of facilities, and creating enormous obstacles to the business operations of the Group, the performance and financial standing of the Group could be affected. Furthermore, in the event that the process of restoring business activities is prolonged, the Group may be unable to fulfill its role as a provider of social infrastructure, such as engaging in aid activities in regions in the aftermath of the disaster.
    Measures
    ・Gather information and hold meetings to discuss measures in advance
    ・Disseminate plans for responding to a major disaster (BCP) and establish systems to enable us to put human life first in accordance with the BCP
    ・Establish alternative locations, put flood barriers or watertight panels in place, and implement disaster prevention training

    (10) Information security and system risk

    Risk details Risk class
    Risks related to cybersecurity Groupwide risk
    Anticipated Risk scenarios
    In order to provide customers with new value and services in each of its businesses, beginning with retail and financial services, the Group handles data entrusted by customers, confidential commercial information, and other important information. In order to protect such information, the Group has designated cyberattacks a serious risk to the business and is striving to strengthen its cybersecurity measures. However, methods of attack are becoming more diverse and sophisticated with every passing day, and include attacks such as targeted threat email and ransomware on specific targets, DDoS and other attacks that put a burden on the system, and attacks that target vulnerabilities in teleworking and online meeting systems. In the event of an external cyberattack resulting in such damage as leaks of important information, alteration or loss of data, takeovers of customer accounts, and suspension of systems and services, this could cause harm to customer assets, and have a tremendous impact on business operations, provision of services and our reputation among consumers and in society.
    Measures
    ・Establish 7&i CSIRT (Computer Security Incident Response Team), a specialized organization to incident response
    ・Use SOC (Security Operations Center) to analyze and respond threat information
    ・Cooperate with external organizations to share attack information and trends in measures
    ・Implement reviews and diagnostics related to information system security measures and vulnerabilities
    ・Provide cybersecurity education and training for incident response personnel at Group companies
    ・Implement periodic training related to cyberattacks for all employees
    Risk details Risk class
    Risks related to systems Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    The Group operates a large number of IT systems to enable it to perform its business activities. Given the requirement for stable operation of these systems, the Group has designated risks related to information systems a serious risk to the business and is striving to strengthen measures. However, insufficient quality management during development, deficiencies in system settings, human errors in operation, unexpected suspensions of external services including cloud services, and natural disasters such as major earthquakes or windstorm, flood, or other phenomena could result in damage to information systems and hinder stable operation, which could cause harm to customer assets, and have a tremendous impact on business operations, provision of services and our reputation among consumers and in society.
    Measures
    ・Implement thorough reviews at each stage of the development process
    ・Monitor deficiencies in system settings
    ・Establish system of operations and monitor operational status
    ・Evaluate the availability of external services
    ・Build redundancy into information systems
    ・Protect important facilities and equipment
    Risk details Risk class
    Risks related to personal information Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    In order to provide customers with new value and services in each of its businesses, beginning with retail and financial services, the Group handles personal information from customers, suppliers, and other parties. In response to the rising importance of personal information, requiring to handle it in compliance with laws and regulations, the Group has designated risks related to personal information a serious risk to the business and is striving to strengthen measures. However, insufficient enhancement of internal controls in response to changes in internal and external environments, insufficient safety measures, human error in the handling of personal information, illicit behavior by employees, deficiencies in the management of subcontractors, etc. could lead to leakage, destruction, or impairment of personal information, resulting in violations of laws and regulations, which could cause harm to customer assets, and have a tremendous impact on business operations, provision of services and our reputation among consumers and in society.
    Measures
    ・Establish "Seven & i Group Personal Information Protection Policy"
    ・Maintain of procedures that are compliant with laws and regulations, including the Act on the Protection of Personal Information
    ・Maintain of safety measures that are compliant with ISO27001
    ・Implement education and training for employees
    ・Conduct thorough management of subcontractors
    ・Establish emergency countermeasures in the event of an accident involving personal information
    ・Enhance handling of personal information for “7iD” and other purposes

    (11) Human rights risk

    Risk details Risk class
    Risks related to violations of human rights (employees, business partners) Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    With the increasing globalization of corporate activities, there is growing social interest in the human rights efforts of companies. In October 2021, we established the Seven & i Group Human Rights Policy based on the International Bill of Human Rights (Universal Declaration of Human Rights and International Covenants on Human Rights), the ILO Declaration on Fundamental Principles and Rights at Work, and the UN Guiding Principles on Business and Human Rights, and we are striving to prevent and mitigate negative impacts on human rights by establishing a human rights due diligence mechanism. With the cooperation of our business partners, we are also moving forward with initiatives to respect human rights based on the Seven & i Group Business Partner Sustainable Action Guidelines. However, any deviation from these policies could lead to a decline in trust in the Group among customers and business partners, which may adversely affect the performance and financial standing of the Group.
    Measures
    ・Provide education and training to employees (e-learning, etc.) and awareness-raising activities for business partners
    ・Implement employee engagement surveys, questionnaire surveys for business partners, and CSR audits of factories at which the Group's original products are manufactured
    ・Promote the use of the internal whistleblowing system (set up Groupwide Employee Helpline, Business Partner Helpline, Audit & Supervisory Board Hotline) to enable the early detection and corrective action for human rights violations, etc.

    (12) Environmental risk

    Risk details Risk class
    Risks related to response to environmental regulations and laws Risks subject to monitoring by the Company
    Anticipated Risk scenarios
    The Group has responded to a variety of changes in the social environment by seeking to help its customers enjoy fulfilling and convenient lives by providing them with valuable products and services. On the other hand, a range of environmental problems have begun to emerge, including global climate change and the issue of plastic pollution. To address such changes in society, the Group has drawn up the “GREEN CHALLENGE 2050” environmental declaration, in which it designates decarbonization, a circular economy, and a society in harmony with nature as its vision for society, and is proceeding with initiatives to accomplish these goals. For the particularly pressing issue of climate change, the Group aims to achieve net zero emissions of CO2 by 2050, has endorsed the TCFD recommendations and began disclosing such information, and participates in RE100 and other programs. To address the issue of biodiversity, the Group also joined the TNFD forum in January 2023.
    Conversely, the Group is subject to the application of a variety of environmental laws and regulations dealing with climate change measures, including reductions in energy usage and CO2 emissions, food waste, recycling of containers and packaging made out of plastic and other materials, and treatment of waste. In future, it is possible that laws and regulations will be strengthened, for example regulations controlling greenhouse gas emissions may be bolstered as a climate change measure, or new laws and regulations and policies, such as carbon taxes, may be introduced. For the Group, compliance with laws and regulations could lead to additional costs and constrain its business activities. In addition, fluctuations in the cost of energy such as gas and electricity resulting from strengthened regulations could increase expenses associated with store operation, and affect the performance and financial standing of the Group.
    Measures
    ・Reduce use of plastic materials, replace them with environmentally friendly materials, establish goals and plans to promote recovery and recycling
    ・As a measure for food loss and food recycling, give first priority to curbing the generation of food waste in stores, and promote initiatives with an awareness of the circular economy for food waste that has been generated