Material Issue 2 Providing Safety and Reliability through Products and Stores
Approach to Material Issues
The Seven & i Group handles about 3 million product items at its stores at each company, and also develops a variety of private brand products. Because of this, we place the utmost importance on ensuring the quality of our products, including their safety and reliability. We also recognize the material issue of our role as a social infrastructure that can be used with peace of mind, even in emergencies such as natural disasters.
Background to Material Issues
With the globalization of food and the occurrence in recent years of incidents and accidents that threaten food safety and security food, there is a growing interest in food safety, including the issues of controlling raw materials, food additives, and residual agrichemicals. In particular, answers to a survey by the Cabinet Office showed that about 70% of people feel uneasy about food safety and want companies to be required to further strengthen their quality control systems.
Frequent Natural Disasters
In recent years, floods and landslides due to heavy rain occur frequently, driven by climate change and other factors. Also, many natural disasters such as large‒scale earthquakes continue to occur in connection with the location of the Japanese archipelago.
In Japan, especially, where many people suffer due to natural disasters, social infrastructure, such as the provision of the goods and services necessary for daily life, plays an important role when a large‒scale disaster occurs. The Company is expected to ensure business continuity to provide a safe and secure base.
Promotional Framework for Material Issues
In response to this material issue, the CSR Management Committee, led by the president, and its subordinate Consumer Affairs and Fair Business Practices Subcommittee, work together with the Group companies and related departments to provide safety and reliability through products and stores. The Group is also working to ensure information security under the Group Information Management Committee. These activities are supervised by the Seven and i Holdings executive officer in charge of Corporate Communication.
Contribution to SDGs
By tackling this priority issue, Seven & i Group will provide living bases that ensure people's safety and security in the event of natural disasters due to climate change, and will contribute to achieving Sustainable Development Goals 2, 3, 9, 11 and 13.
Seven & i Holdings' Initiatives
Building a Quality Control System
We are working to adopt international management system standards and management techniques concerning quality and hygiene in order to provide safe and reliable products to customers.
Communication with Customers
We have set up a "customer consultation desk" at each Group company to obtain opinions, requests, and other feedback from customers and respond promptly, in order to improve products and services from the standpoint of customers.
Information Security and Personal Information Protection
We are implementing information security measures based on the belief that appropriately securing and managing the safety of information assets handled by the Seven & i Group is a vital responsibility.
Appropriate Disclosure of Information on Products and Services
We strive to label products accurately and clearly in order to provide an appropriate selection of product and service options for customers, while taking care to avoid any misleading labeling.
Implementing Crime Prevention Measures for Local Communities
We cooperate with community crime prevention efforts in order to ensure that customers can visit and shop at our stores safely and reliably.
Disaster Reconstruction Support
Leveraging our strengths as a retailer, we are proactively procuring goods from business partners in the afflicted areas and selling them to customers across Japan.