Sustainability Management

Seven & i Holdings works toward solving social issues in its core operations through promotion and development of businesses such as products and services. At the same time, we aim for sustainable development that creates value for both companies and society.

Sustainability Promotion Structure

Seven & i Holdings seeks to promote Group-wide sustainability activities that are effective and efficient. To this end, we hold regular, twice-yearly meetings of the Sustainability Committee, which is chaired by the Representative Director & Executive Chair (Kaicho). At these meetings, we offer guidance and make improvements based on reports received from the five subcommittees. The meetings also help to strengthen the collaboration between the holding company and operating companies.

Compliance Subcommittee

The Group employees complying with laws, regulations and social norms and practicing compliance including fair trade with customers and business partners is absolutely essential to realizing the Group's Corporate Creed "Trust and Sincerity." In addition to reinforcing thorough compliance at each Group company level, Seven & i Holdings established the Compliance Subcommittee in order for Seven & i Holdings, being the shareholding company, to support each Group company strengthen its compliance systems, as well as ensure effective supervision thereby. The Compliance Subcommittee is chaired by the Executive Officer and Head of the Corporate General Affairs & Legal Division of Seven & i Holdings. The division in charge of legal affairs at the Company manages the subcommittee to promote specific measures.

Corporate Ethics and Culture Subcommittee

The Group employees understanding the Group's Corporate Creed and rigorous implementation of the Corporate Action Guidelines are an essential and important foundation to realize the Group's Corporate Creed "Trust and Sincerity." The Corporate Ethics and Culture Subcommittee conducts initiatives based on rigorous implementation of the Corporate Action Guidelines, such as to improve Group employee awareness through education by making everyone aware of the Corporate Creed and the Corporate Action Guidelines. In addition to these initiatives, to create fulfilling workplaces, Seven & i Holdings have been conducting an Employee Engagement Survey. We are also working to improve work environments, such as by rectifying long working hours, making progress on promoting active roles for diverse human resources including women and people with disabilities, and helping employees balance work and family care responsibilities. Further, Seven & i Holdings is working to create an environment where all employees can work at ease, such as by encouraging employees to take days off on holidays and acquire leave. The Corporate Ethics and Culture Subcommittee is chaired by the Executive Officer and Head of the Human Resources Division of Seven & i Holdings. The division in charge of human resources at the Company manages the subcommittee to promote specific measures.

For details about the Seven & i Holdings Corporate Action Guidelines

Supply Chain Subcommittee

It is one of the important corporate social responsibilities for companies and also a strong demand by stakeholders to promptly respond to the United Nations' "Guiding Principles on Business and Human Rights" and "Sustainable Development Goals (SDGs)," and to build a sound supply chain with human rights and the environment in mind. To improve product quality and ensure safety at each Group company, Seven & i Holdings aims to establish and strengthen the quality levels and control systems of each Group company based on the Group's Quality Policy. Furthermore, to ensure that Seven & i Holdings meets its social responsibilities regarding products and services across the entire supply chain, Seven & i Holdings asks business partners to understand and implement the Business Partner Sustainable Action Guidelines. Seven & i Holdings regularly verifies and shares their compliance through CSR audits to promote education, enlightenment and correction. The Supply Chain Subcommittee is chaired by the Executive Officer and Chief Merchandise Officer (CMDO) of the Seven & i Holdings Group Merchandise Strategy & Planning Division. The subcommittee is managed by the division in charge of product strategies at the Group to promote specific measures.

Environment Subcommittee

The Group uses products, raw materials and energy efficiently to combat challenges such as climate change and resource depletion, and the Group is working with customers and business partners to reduce the environmental impact throughout the supply chain. Seven & i Holdings believes this is an important factor that contributes to the sustainable development of society and will result in the sustainable growth of the Group. Therefore, based on the GREEN CHALLENGE 2050 approved by the Board of Directors in April 2019 and announced in May 2019, the Environment Subcommittee is working to promote initiatives to develop a decarbonized society, a circular economy, and a society in harmony with nature. Based on the framework of the Task Force on Climate-related Financial Disclosures (TCFD) and the Task Force on Nature-related Financial Disclosures (TCFD), it is analyzing the risks and opportunities of climate change and natural capital and deepening the Group’s initiatives. The Environment Subcommittee is chaired by the Executive Officer and Head of the Sustainability Development Office of Seven & i Holdings, and is managed by the division in charge of environmental measures of the Group to promote specific measures.

Social Value Creation Subcommittee

Based on an awareness that efforts to solve social issues will lead to new business opportunities as the Group expands its business domains and related social problems become increasingly varied, the Social Value Creation Subcommittee takes action to create business that generates social and economic value (creating shared value; CSV). Aiming to realize a sustainable society, the our Group has identified seven material issues that it must address through engagement with various stakeholders. In response, the Social Value Creation Subcommittee is working to plan and execute new businesses originating from social issues to be addressed through core businesses by leveraging business characteristics and management resources, including the Group's business infrastructure and expertise cultivated to date. Apart from this, the subcommittee will strive to deepen initiatives with a view to fostering external collaboration with business partners, social entrepreneurs, NPOs, and other partners. The Social Value Creation Subcommittee is chaired by the Director & Executive Officer and Head of the Corporate Planning Division of Seven & i Holdings, and is managed by the division in charge of management planning to promote specific measures.

Targets and Progress by Each Subcommittee

○: Achieved, △: Almost achieved, ×: Far from achieved

Major Plans for FY2024	Results for FY2024	Evaluation	Major Plans for FY2025
Compliance Subcommittee
1Establishing fair business practices
Confirm the status of compliance with the Antimonopoly Act, the Subcontract Act, the Act against Unjustifiable Premiums, and take remedial measures as necessary FT project conference: hold twice a year Conduct FT training (e-learning) June: General labeling training (including food labels); have 6,500 people undergo training November: Fair trade (abuse of superior bargaining position, Subcontracting Act); have 5,000 people undergo training Group education (including online) First half: Hold 15 times; have 800 people undergo training Second half: Hold 15 times; have 800 people undergo training Number of companies to conduct business partner questionnaire on: Approx. 30	Confirmed the status of compliance with the Antimonopoly Act, the Subcontract Act, the Act against Unjustifiable Premiums, and took remedial measures as necessary FT project conference: held twice a year Conducted FT training (e-learning) June: General labeling training (including food labels); 5,700 people underwent training November: Fair trade (abuse of superior bargaining position, Subcontracting Act); 4,900 people underwent training Group education (including online) First half: Held 5 times; 1,055 people underwent training Second half: Held 9 times; 1,171 people underwent training Number of companies that business partner questionnaires were conducted on: Approx. 32	〇	Confirm the status of compliance with the Antimonopoly Act, the Subcontract Act, and the Act against Unjustifiable Premiums, and hold FT project conferences as part of remedial measures Conduct FT training (e-learning) and group education
2Enforcement of compliance
Interview operating companies on compliance issues and response status (19 companies) Conduct compliance e-learning Planned number of courses: 9	Interviewed operating companies on compliance issues and response status (17 companies) Conducted compliance e-learning Number of courses: 7	〇	Interview operating companies on compliance issues and response status Conduct compliance e-learning
3Enhancement of preventive legal functions
Interview operating companies on compliance issues and response status (19 companies)	Interviewed operating companies on compliance issues and response status (17 companies)	〇	Interview operating companies on compliance issues and response status
4Strengthen the internal reporting system
Establish a system as necessary Conduct training using an outside instructor for Group company internal whistleblowing system staff (at least once a year)	Revised operating rules and detailed rules related to internal whistleblowing system and reinforced information management system (January 2025) Conducted training using an outside instructor for internal whistleblowing system staff at each Group company: 127 people in June, 122 people in November	〇	Establish a system as necessary Conduct training using an outside instructor for Group company internal whistleblowing system staff
Corporate Ethics and Culture Subcommittee
1Thoroughly ensure compliance with Corporate Action Guidelines
Focus on awareness and permeation of the Corporate Creed and Corporate Action Guidelines when educating employees In the Employee Culture & Engagement Survey, regularly monitor status of compliance with the Corporate Action Guidelines	Confirmed status of compliance with the Corporate Creed and Corporate Action Guidelines when conducting Employee Culture & Engagement Surveys Compliance with the Corporate Action Guidelines: 91% (nearly unchanged from the previous year) (fulltime employees)	△	Focus on awareness and permeation of the Corporate Creed and Corporate Action Guidelines when educating employees In the Employee Culture & Engagement Survey, regularly monitor status of compliance with the Corporate Action Guidelines
2Create fulfilling workplaces
Continue sharing information on examples of best practices to enhance engagement at Group companies Conduct ongoing and multi-layered dialogue with employees to promote activities while repeatedly investigating, proposing, implementing, and verifying measures to enhance meaningful work and ease of work Conduct Employee Culture & Engagement Survey (November)	Shared information on examples of best practices to enhance engagement within Group companies and also continued efforts such as having the Chair of the Engagement Enhancement Committee at each Group company share initiatives to enhance engagement at joint meetings Establishment of opportunities for dialogue with employees within Group companies and proposal and implementation of measures to enhance meaningful work and ease of work Implemented the Employee Culture & Engagement Survey again in November of FY2024 (conducted annually in November) Target: 26 Group companies, about 59,000 people Engagement score: 50% (nearly unchanged from the previous year) Culture score: 70% (nearly unchanged from the previous year) * Scores are figures for monthly salary employees	△	Continue sharing information on examples of best practices to enhance engagement at Group companies Conduct ongoing dialogue with employees to promote activities while repeatedly investigating, proposing, implementing, and verifying measures to enhance meaningful work and ease of work Conduct Employee Culture & Engagement Survey
Promoting employment of people with disabilities Promote support for recruitment activities and retention for operating companies that have not achieved statutory employment rate (support for individual interviews and consultations)	Accepted workplace trainees from special support schools and employment transition support agencies mainly at Ito-Yokado (including York) and THE LOFT Number of trainees accepted: Total of 18	〇	Promoting employment of people with disabilities Promote support for recruitment activities and retention for operating companies that have not achieved statutory employment rate (support for individual interviews and consultations)
Maintain and improve the statutory employment rate Maintain and improve the statutory employment rate for people with disabilities at the five applicable Group companies	Maintained a 3.26% actual employment rate at the five applicable Group companies* (June 1, 2024) * Seven & i Holdings, Seven-Eleven Japan, Ito-Yokado, Denny’s Japan, Terube	〇	Maintain and improve the statutory employment rate Maintain and improve the statutory employment rate for people with disabilities at the five applicable Group companies
Reinforce educational activities for Group companies and implement human rights e-learning and human rights awareness training Conduct hands-on normalization training and other events Reinforce normalization promotion measures at Group companies and disseminate information internally and externally * Conduct sign language courses and normalization events	Implemented reasonable accommodation e-learning Number of course takers: approx. 23,000 Conducted human rights awareness training Number of training sessions: 15; participants: 364 Conducted hands-on normalization training Number of training sessions: 2; participants: 115 Held sign language courses (physically and online) Number of classes: 11; participants: 78 Held normalization events Event sites: 7 stores that included Ito-Yokado (Ario) and York Benimaru	〇	Implement human rights e-learning and human rights awareness training for Group companies Conduct hands-on normalization training Reinforce normalization promotion measures at Group companies and disseminate information internally and externally * Conduct sign language courses and normalization events
3Diversity & Inclusion Promotion Project
Confirm KPI and progress and implement measures at Group Companies each half to achieve the targets for the ratio of female managers Conduct female employee empowerment measures throughout the Group (training for female employees, etc.)	Confirmed progress toward achieving target values set by each Group company relating to the ratio of female managers, hiring, separation, and promotion and regularly shared information including case studies within the Group Conducted women encouragement seminars for the next generation of female manager candidates (approximately 60 participants from 16 Group companies in fourth session held in FY2024; approximately 20% of the participants in the past first to fourth sessions have achieved career enhancements) Implemented female leader empowerment sessions for female Executive Officer candidates Percentage of female managers Executive Officers: 19.2% (as of end of May 2025) Section managers: 29.0% (as of end of February 2025) Team leaders: 34.6% (as of end of February 2025)	〇	Confirm KPI and progress and implement measures at Group Companies each half to achieve the targets for the ratio of female managers Continue to conduct female employee empowerment measures throughout the Group (training for female employees, etc.)
Continue to conduct educational and awareness-raising activities on D&I targeting employees including managers of Group companies Encourage use of childcare leave among male employees	Continuously held DEI Seminars to raise awareness concerning the importance of DEI and management of diverse human resources since 2014; approximately 200 people participated from Group companies in seminars covering the theme of “LGBTQ+” in FY2024 Used mechanisms to identify personnel newly eligible to take childcare leave, provided information on systems and encouraged them to take leave Conducted a questionnaire for the approximately 4,000 male employees who are eligible to take childcare leave across 9 Group companies as well as the managers who serve as their superiors in order to verify the current stage of childcare leave taken by male employees and link findings to the encouragement of the greater taking of leave Posted a panel talk between men who took childcare leave and their superiors on an internal portal site to promote understanding of the balance between childcare and work	△	Continue to conduct educational and awareness raising activities on DEI targeting employees including managers of Group companies Encourage use of childcare leave among male employees
Disseminate initiatives and figures related to DEI promotion internally and externally	Continuously disseminated information on a consolidated DEI page on the Group's website that can be viewed by Group employees Joined the “Pride1000” network, which was established to expand the circle of corporate executives who are allies (advocates and supporters of LGBTQ+) and to promote positive messaging, as a supporter Actively conducted external communications that covered the likes of participation in the Male Leaders Coalition for Empowerment of Women under the Gender Equality Bureau, Cabinet Office	〇	Disseminate initiatives and figures related to DEI promotion internally and externally
4Promoting health management
Implement consistent measures as a Group based on the Health Declaration NEXT Continue walking events and other measures to raise employee health awareness and expand participation Implement measures for maintaining health and preventing illnesses	Conducted walking events 17,845 participants from 24 companies Conducted breast cancer screening and cervical cancer risk testing for employees who wish Number of people screened for breast cancer: 609 Provided subsidies for comprehensive medical exams and cancer screenings	△	Implement consistent measures as a Group based on the Health Declaration NEXT Continue walking events and other measures to raise employee health awareness and expand participation Implement measures for maintaining health and preventing illnesses
Establishment of comfortable working environments where people can work with healthy minds and bodies and promotion of a good work-life balance	Prevented mental illness by conducting mental health training (self-care)	△	Establishment of comfortable working environments where people can work with healthy minds and bodies and promotion of a good work-life balance
Supply Chain Subcommittee
1Improving product quality and ensuring safety
Conduct QC project activities and hold quality control manager meetings Continue sharing information on examples of improvement measures by Group companies within the Labeling Error Prevention Working Group	Conducted QC project activities and held one information sharing meeting conducted by quality control personnel from Group companies Held a Labeling Error Prevention Working Group meeting, shared examples of measures from Group companies to expand best practices, reflected those practices in measures by each company, and continuously implemented measures throughout the Group	〇	Conduct QC project activities and hold quality control manager meetings Continue sharing information on examples of improvement measures by Group companies within the Labeling Error Prevention Working Group
Continue conducting audits with a focus on consignment manufacturers of PB products	Conducted factory audits on quality in conjunction with external organizations with a focus on manufacturing consignment factories of food-related products	〇	Continue conducting audits with a focus on consignment manufacturers of PB products
Continuously conduct e-learning for acquisition of fundamental knowledge on quality control and product safety Continuously conduct ISO9001 internal auditor training for newly-appointed quality control and purchasing personnel	Conducted e-learning for acquisition of fundamental knowledge on quality control and product safety Subjects: Quality control and merchandise departments Training participants: 188 people in total Conducted ISO9001 internal auditor training to develop auditors at manufacturing factories Subjects: Quality control and merchandise departments Training participants: 23	〇	Continuously conduct e-learning for acquisition of fundamental knowledge on quality control and product safety Continuously conduct supplier audit training for newly appointed quality control and purchasing personnel
Continue measures for all factories to obtain quality certification	Made requests to Seven Premium product manufacturing consignment factories to acquire certification (100% of factories acquired certification as of March 2025)	〇	Continue to provide support for Seven Premium product manufacturing consignment factories to obtain quality certification
Continue compliance with and confirmation of HACCP operations manuals Conduct a three-day HACCP course for newly-appointed quality control and purchasing personnel	Checked the status of implementation of HACCP operations manuals at each Group company to verify compliance with the manuals Conducted a three-day HACCP course taught by an outside instructor, covering fundamental knowledge to practical application in factories Subjects: Quality control and merchandise departments Participants: 13	〇	Continue compliance with and confirmation of HACCP operations manuals Conduct a three-day HACCP course for newly-appointed quality control and purchasing personnel
Conduct lectures for quality control, purchasing, and manufacturing department personnel to acquire knowledge on insect and rodent prevention measures, safety culture, and more from outside experts	Conducted the on-demand distribution of lecture videos on training on insect and rodent prevention in food manufacturing factories taught by a specialized organization for quality control personnel and merchandise departments at each Group company Participants: 151	〇	Conduct lectures for quality control, purchasing, and manufacturing department personnel to acquire knowledge on insect and rodent prevention measures, safety culture, and more from outside experts
2Thorough implementation of Business Partner Action Guidelines
Continue briefings on the Business Partner Action Guidelines and CSR audits Report on CSR audit results and hold study sessions on audits at meetings attended by managers of departments in charge of product development and procurement at each Group company	Conducted live broadcast of Business Partner Action Guidelines and CSR audit briefings (for Japan and overseas business partners; 396 companies participated in real time and through on-demand distribution) Reported on CSR audit results and held briefings on audits for Seven Premium product development personnel	〇	Continue briefings on the Business Partner Action Guidelines and CSR audits Report on CSR audit results and hold briefings on audits for product development personnel
Translate content into multiple languages and reinforce explanations at overseas factories Conduct e-learning on sustainable procurement for Group purchasing personnel	Conducted on-demand distribution of Business Partner Action Guidelines and CSR audit briefings to enable access at any time Prepared content on occupational safety and health as well as business and human rights (total of 4,700 page views) Implemented e-learning on sustainable procurement, with 2,281 people, mostly product development and purchasing personnel, participating in FY2024	〇	Translate content into multiple languages and reinforce explanations at overseas factories Conduct e-learning on sustainable procurement for Group purchasing personnel
Conduct CSR audits of those factories that manufactured Seven Premium products and private brand products of Group companies in China and Southeast Asia (13 countries) that conduct large-scale transactions and had high levels of importance Overseas: 250 factories in China and Southeast Asia Domestic: 500 factories Provide support to business partners to establish audit systems at the raw material factories	Conducted CSR audits of those factories that manufactured Seven Premium products and private brand products of Group companies in China and Southeast Asia (13 countries) that conducted large-scale transactions and had high levels of importance Overseas: 200 factories in China and Southeast Asia Domestic: 626 factories Fielded consultations and provided support to enable business partners to implement CSR audits at raw material factories	〇	Conduct CSR audits of those factories that manufactured Seven Premium products and private brand products of Group companies in China and Southeast Asia (13 countries) that conduct large-scale transactions and had high levels of importance Overseas: 200 factories in China and Southeast Asia Domestic: 600 factories Provide support to business partners to establish audit systems at the raw material factories
Environment Subcommittee
1Initiatives for achieving a decarbonized society
Conduct third-party verifications of CO2 emissions at 11 companies Expand procurement of renewable energy through off-site PPA Start demonstration tests on the use of renewable energy with supply chain companies to reduce CO2 emissions	Conducted third-party verifications of CO2 emissions at 11 companies Expanded procurement of renewable energy through offsite PPA Established Seven & i Energy Management Co., Ltd., an electricity retail subsidiary, in August 2024 to promote the procurement of renewable energy at stores and factories within the Group Currently implementing demonstration tests on the use of renewable energy with supply chain companies to reduce CO2 emissions	〇	Conduct third-party verifications of CO2 emissions at 12 companies (Newly add Create Link as a subject of verification) Expand procurement of renewable energy Established subsidiary Seven & i Energy Management Co., Ltd., a retail electricity provider, in August 2024; commence supply of electricity to some operating companies in April 2025 Support introduction of equipment related to renewable energy at business partner companies as part of demonstration tests aimed at reducing CO2 emissions across the entire supply chain
2Initiatives for achieving a circular economy
Plan to test containers that use a mass balance method while moving forward with the switch to environmentally friendly materials, for container packaging used with original products	 Proceeded to change over to environmentally-friendly materials for container packaging for original products (Ratio of environmentally-friendly materials in container packaging for original products: 37.7%) * Includes 7-Eleven, Inc. Conducted tests of container packaging that use a mass balance method	〇	Advance changeover to environmentally-friendly materials for container packaging for original products Continue tests of container packaging that use a mass balance method
Further expand installation of PET bottle collection machines to encourage resource recycling Plan to conduct new collection demonstration projects with the aim of recycling plastics other than PET bottles	In FY2024, installed PET bottle collection machines in 4,683 stores (in an increase of 578 stores from the previous year) and collected and recycled the equivalent of approximately 550 million PET bottles Commenced demonstration tests for the collection of used mayonnaise bottles, the collection of used frozen food packaging (films), etc. at some Ito-Yokado stores	〇	Further expand installation of PET bottle collection machines to encourage resource recycling Continue collection demonstration tests aimed at recycling plastics other than PET bottles
Continue to conduct Temaedori Project awareness-raising activities to 7-Eleven, Ito-Yokado, and York Benimaru stores nationwide	Conducted Temaedori Project awareness-raising activities using posters, etc. at 7-Eleven, Ito-Yokado, and York Benimaru stores nationwide (Conducted awareness-raising activities with posters linked to the local government, etc. at some stores)	〇	Continue to conduct Temaedori Project awareness-raising activities at stores nationwide in order to curb the occurrence of food loss
Conduct food drives at some Group stores as an initiative intended to solve social issues in cooperation with customers	Conducted food drives in cooperation with customers at some 7-Eleven, Ito-Yokado, and other brand stores	〇	Continue and expand implementation of food drives at some Group stores as an initiative intended to solve social issues in cooperation with customers
3Initiatives for developing a society in harmony with nature
Conduct training for Group MD on sustainable procurement in new sub-supply chains	Implemented e-learning on sustainable procurement, with 2,281 people, mostly product development and purchasing personnel, participating in FY2024	〇	Continue training on sustainable procurement for product development and purchasing personnel
4Raising employee environmental awareness
Develop and operate environmental training programs and an environmental application that can share information for Group employees Increase the number of application registered operating companies Continuously conduct environmental e-learning for all employees	Commenced introduction of sustainability-related “Sasutena Smile App” for employees in FY2024 Number of application registered operating companies: 18 Group companies Implemented environmental e-learning for Group employees	ー	Continue to introduce sustainability-related “Sasutena Smile App” for employees Increase the number of application registered employees Continue implementing environmental e-learning for Group employees
Social Value Creation Subcommittee
1Promote understanding of social issues
Hold SMiLE 2024, a social issue solving business plan contest ・ Promote recognition in the Group ・ Reinforce functions for following participants	Held SMiLE 2024, a social issue solving business plan contest Number of entrants: 447 (down 51 from the previous year) Submissions: 240 (up 66 from the previous year) Promoted recognition across the entire Group and the fostering of an innovation mindset through the holding of independent briefings by each Group company and other means	〇	Hold SMiLE 2025, a social issue solving business plan contest ・Promote recognition in the Group ・Reinforce support at each Group company
2Create new CSV businesses
In addition to the three ongoing projects, add two projects selected for SMiLE 2023 and investigate commercialization for a total of five projects	In addition to five ongoing projects, added three projects selected for SMiLE 2024 and commenced demonstration trials for a total of eight projects	〇	Investigate commercialization with the addition of ongoing projects and projects selected for SMiLE 2025

Sustainability Training for Employees

Seven & i Holdings provides employees with sustainability training via group training when they join the company or are appointed to a new position through promotion or advancement in rank, etc. Study groups, seminars, and the like are held regularly for specialized fields including compliance, DEI, and the environment, and information is communicated to employees through the internal site.

We have been conducting Sustainability training via e-learning for all employees at domestic Group companies. In the fiscal year ending February 28, 2025 as well, we implemented e-learning on the Antimonopoly Act (abuse of superior bargaining position), the Subcontracting Act, product labeling, and other topics for all employees who are associated with business partners. An e-learning about the Group’s environmental declaration “GREEN CHALLENGE 2050” was also conducted.

Starting in FY2024, we have introduced a sustainability app for employees called “Sasutena Smile App”. This app shares information about the Company's sustainability initiatives and offers content such as learning materials, posts, and quizzes. Through this app, we aim to enhance the sustainability awareness and promote behavioral changes among employees of the Group who participate.

12 RESPONSIBLE CONSUMPTION AND PRODUCTION