SEVEN-ELEVEN HAWAII, INC.

In March 2016, SEVEN-ELEVEN HAWAII, INC. (SEH) added "Our Promise" to its set of company values in order to support its direction as a chain of "close-by, convenient stores," to shape its corporate culture, and to further solidify its values.

"Our Promise" is comprised of the following three specific values.

  1. 1Bring a smile to the faces of customers, vendor partners, and employees
  2. 2Work together as a team to achieve goals
  3. 3Strive for greater heights

These values define SEH as a business for the community, for partners and for employees. The practice of Our Promise then becomes the cornerstone for the words and actions of employees. To promote "Our Promise," the company started a program for recognizing exceptional employees. First, all employees are encouraged to nominate people they think are practicing the three values. Then, the selected people are given a badge and a bonus and are announced on an employee-only Facebook page.

Thriving with Local Communities

As a good corporate citizen, SEH supports activities and nonprofit organizations and schools, as well as initiatives in education, public welfare, and health. In FY 2024, SEH provided the equivalent of approximately $83,313 in support to over 50 organizations through fundraising, material donations, and volunteer activities carried out by our customers, stores, employees, and the company itself.

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Supporting NPOs through Storefront Donations

SEH has been collecting storefront donations from customers to support various NPOs that contribute to the local community since it began operations. Each month, SEH researches Hawaii-based organizations that are active in fields such as health, safety, and education.

In 2024, SEH committed to supporting its Your Neighborhood Store mission by selecting organizations from not only Oahu, but Kauai, Maui, and Hawaii Island. In FY2024, approximately $85,500 was donated.

Walking for a Cause

On April 27, SEH employees as well as other businesses and residents once again gathered at Kapiolani Park to participate in the Step Out Walk at Kapiolani Park. This event reaffirms SEH’s dedication to supporting the American Diabetes Association’s mission to prevent and cure diabetes and improve the lives of those affected by the disease. This year marked 33 years of being connected and walking for a cure. Funds raised will support lifesaving research, education and advocacy.

Individuals from both Store Support Center (SSC) and store teams were encouraged to invite their families to the event filled with walking, games, and food. This event provided an opportunity for SEH employees to actively contribute to the fight against diabetes and re-connect with their fellow colleagues.

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SEH’s Annual Golf Tournament Supports Ho‘ōla Nā Pua

SEH’s annual Golf Tournament, held on August 5, FY2024, at the scenic Mid Pacific Country Club in Kailua, Hawai‘i, brought together employees, partners, and community supporters for a day of friendly competition and giving back.

The event successfully raised $42,000 for Ho‘ōla Nā Pua, an organization dedicated to preventing child sex trafficking and providing care and hope to youth who have been exploited. Through this yearly tradition, SEH reaffirms its commitment to supporting local nonprofits and helping create safer, healthier futures for Hawai‘i’s children.

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SEH Community Manager with Ho‘ōla Nā Pua representative for check presentation
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Partners of SEH playing at SEH 2024 Golf Classic

Helping to Provide a Brighter Christmas to Hawaii’s Families

SEH partnered with non-profit Keiki O Ka ‘Aina in December 2024 to bring awareness to its Laulima Giving Program. The Program serves as a critical lifeline to the community and has served more than 230,000 needy individuals throughout the state. It depends exclusively on donations from residents and local businesses. Keiki O Ka ‘Aina’s overarching mission is to educate children, strengthen families, enrich communities, and perpetuate the Hawaiian culture by empowering Hawaii’s families to undertake leadership roles in their communities.

Each holiday season, it hosts a major “adopt-a-family” campaign, where generous community members can anonymously gift necessities to a family in need. To support this campaign, SEH made a donation of $30,000. In addition, SEH adopted a family by donating basic necessities that totaled $1,000. Store Support Center members also participated; and adopted three Oahu families.

To help further Keiki O Ka Aina’s mission, SEH sponsored its 7th annual “Gingerbread Ohana Fest” at Windward Shopping Center on December 2. In conjunction with its fundraising efforts, this free event served as a community gathering place to celebrate the season of giving.

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Community Manager and Keiki O Ka Aina representative
at Gingerbread Ohana Fest in December 2024
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SEH Awards $40,000 to Keiki o Ka Aina in December of 2024.

Diversity & Inclusion

Hawaii is a region which is especially diverse in language, culture, education, age, and other factors. People across several generations have continued to accept mutual differences, appreciate each other, and share their stories. As a result, the culture of the Hawaii state was born with many unique things such as food, language, and festivals. Diversity and inclusion are established in SEH’s culture and lives in all relationships whether in public spaces or at the workplace.

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Reducing Environmental Impact

SDGs12 RESPONSIBLE CONSUMPTION AND PRODUCTION
SDGs13 CLIMATE ACTION
SDGs14 LIFE BELOW WATER
SDGs15 LIFE ON LAND

Plastic and Electricity Consumption Reduction Countermeasures

Plastic reduction has been our focus for the last few years; and SEH will continue its efforts to reduce plastic packaging. Controlling electricity consumption is the next priority.

In 2024, SEH has been exploring various options such as photovoltaic (PV) panels and current transformers (CT censors). Testing is planned for both in 2025.

【Examples of other Initiatives】

  • Not including spoons, forks, and other utensils with boxed lunches, but handing them to those who need them at the cash register
  • Eliminating disposable plastic bags
  • Introduce shrink wrapping* and minimize the wrapping of fresh produce
  • Implement a "Bring your own cup" program to encourage customers to bring their own cups
  • Hot Beverage plastic lids replaced with polylactic acid (PLA) based lids
  • Hot Beverage plastic stir sticks are now made of wood
  • Transitioned sandwich and manapua plastic holders to paper
  • *Airtight packaging that uses plastic packaging film that is shrunk by heat
Number of SEH Stores and Environmental Data Associated with Store Operations
FY2020 FY2021 FY2022 FY2023

FY2024

FY2025

target

Number of stores 65 65 65 67 67 67
Electricity consumption (MWh) 18,099 18,156 17,950 18,194 18,311 18,859
Water consumption (thousand m3) 51 55 55 57 64 65


Major Awards and Recognition in FY2024

Recognition or Award Name Award Sponsor Reason

Best of Honolulu #1 for Convenience Store, #1 for Musubi

HONOLULU Magazine As voted by readers of HONOLULU Magazine
Best of Hawaii #1 for Convenience Store, #1 for Musubi KITV As voted on by viewers of KITV4 and KIKU
Hawaii’s Best #1 for Bento, #1 for SPAM Musubi Star Advertiser As voted on by readers of Star Advertiser
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Initiatives in North America