SEVEN-ELEVEN HAWAII, INC.

In March 2016, SEVEN-ELEVEN HAWAII, INC. (SEH) added "Our Promise" to its set of company values in order to support its direction as a chain of "close-by, convenient stores," to shape its corporate culture, and to further solidify its values.

"Our Promise" is comprised of the following three specific values.

  1. 1Bring a smile to the faces of customers, vendor partners, and employees
  2. 2Work together as a team to achieve goals
  3. 3Strive for greater heights

These values define SEH as a business for the community, for partners and for employees. The practice of Our Promise then becomes the cornerstone for the words and actions of employees. To promote "Our Promise," the company started a program for recognizing exceptional employees. First, all employees are encouraged to nominate people they think are practicing the three values. Then, the selected people are given a badge and a bonus and are announced on an employee-only Facebook page.

Thriving with Local Communities

As a good corporate citizen, SEH supports activities and NPOs involved with children, education, public welfare, and health. In FY 2023, the equivalent of approximately $96,783 in support was provided to 30 organizations through fundraising, material support, and volunteer activities on the part of SEH customers, stores, employees, and the company.

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Supporting NPOs through Storefront Donations

SEH has been collecting storefront donations from customers to support various NPOs that contribute to the local community since it began operations. Each month, SEH researches Hawaii-based organizations that are active in fields such as health, safety, and education. In 2023, SEH committed to supporting its Your Neighborhood Store mission by selecting organizations from not only Oahu, but Kauai, Maui, and Hawaii Island. In FY2023, approximately $87,300 was donated.

Walking for a Cause

On April 22, SEH employees as well as other businesses and residents once again gathered at Kapiolani Park to participate in the Step Out Walk at Kapiolani Park. This event reaffirms SEH’s dedication to supporting the American Diabetes Association’s mission to prevent and cure diabetes and improve the lives of those affected by the disease. This year marked 32 years of being connected and walking for a cure. Funds raised will support lifesaving research, education and advocacy.

Individuals from both Store Support Center (SSC) and store teams were encouraged to invite their families to the event filled with walking, games, and food. This event provided an opportunity for SEH employees to actively contribute to the fight against diabetes and re-connect with their fellow colleagues.

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Operations Manager, Trevor Park and his family crossing the finish line.
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SEH participants gather for an annual group photo.

Celebrating Bike Month for a Healthier Hawaii

In May, SEH partnered with Oahu’s largest bikeshare organization, Biki, to promote biking as a healthy and eco-friendly transportation alternative throughout Bike Month. Biki has over 1,300 bikes at over 130 conveniently located self-service “Biki Stops,” enabling residents to utilize biking without having to own one.

On May 1, Biki kicked off the Bike Month festivities. The festivities included Biki hosting an “Energizer Station” every Tuesday along a bike path in Honolulu where Biki riders and bike commuters are invited to stop by for free snacks and refreshments provided by local businesses including SEH. This year, SEH donated granola bars, bananas and water. The Energizer Station was an opportunity to thank residents for cycling and encourage others to consider it for their commute.

On May 7, SEH celebrated National Ride a Bike Day by sponsoring FREE Rides with Biki. All day long, bikers could use code ‘711’ at any Biki kiosk to redeem a free 30-minute ride. The event resulted in 2,163 rides and a combined total of 43,844 minutes ridden.

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SEH sponsored Energizer Station on May 2.

Maui Strong

August 8, 2023 is a day that many will never forget. On that day, wildfires swept through Lahaina, Maui, the formal royal capital of Hawaii. Families were displaced and many lost loved ones. Lahaina is unrecognizable but the community is determined to rebuild it.

This tragedy sparked a global effort to raise money for the thousands of residents affected by the devastating wildfires. As part of the effort, the 7-Eleven ohana stepped in to help. SEH donated $20,000 to two separate organizations, American Red Cross and the Salvation Army. In collaboration with Warabeya, USA, SEH delivered SPAM Musubi and Somen Salad to the Maui Evacuation Center. SEH’s customers collectively raised over $10,000 to the Hawaii Community Foundation Maui Strong through its storefront donations. Additionally, 7-Eleven Japan held its own storefront donation campaign for the same organization; and raised over $300,000. 7-Eleven Inc. donated $25,000 to the American Red Cross Hawaii Wildfire Relief Fund. And 7-Eleven International, LLC donated $25,000 to the Hawaii Community Maui Strong Fund.

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Storefront donation box sign requesting customers to donate their change for the Maui wildfire victims.

Helping to Provide a Brighter Christmas to Hawaii’s Families

SEH partnered with non-profit Keiki O Ka ‘Aina in December 2023 to bring awareness to its Laulima Giving Program. The Program serves as a critical lifeline to the community and has served more than 230,000 needy individuals throughout the state. It depends exclusively on donations from residents and local businesses. Keiki O Ka ‘Aina’s overarching mission is to educate children, strengthen families, enrich communities, and perpetuate the Hawaiian culture by empowering Hawaii’s families to undertake leadership roles in their communities.

Each holiday season, it hosts a major “adopt-a-family” campaign, where generous community members can anonymously gift necessities to a family in need. To support this campaign, SEH made a donation of $40,000. In addition, SEH adopted a family on Oahu and a family on Kauai by donating basic necessities that totaled $2,000. Store Support Center members also participated; and adopted three Oahu families.

To help further Keiki O Ka Aina’s mission, SEH sponsored its 6th annual “Gingerbread Ohana Fest” at Windward Shopping Center on December 2. In conjunction with its fundraising efforts, this free event served as a community gathering place to celebrate the season of giving.

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SEH and its SSC members donated toys, supplies, and necessities to underprivileged families.
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Gingerbread competition participants from local high school, Farrington High School at Keiki o Ka Aina’s Gingerbread Ohana Fest on December 2.
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SEH Awards $40,000 to Keiki o Ka Aina in December of 2023.

Diversity & Inclusion

Hawaii is a region which is especially diverse in language, culture, education, age, and other factors. People across several generations have continued to accept mutual differences, appreciate each other, and share their stories. As a result, the culture of the Hawaii state was born with many unique things such as food, language, and festivals. Diversity and inclusion are established in SEH’s culture and lives in all relationships whether in public spaces or at the workplace.

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Reducing Environmental Impact

SDGs12 RESPONSIBLE CONSUMPTION AND PRODUCTION
SDGs13 CLIMATE ACTION
SDGs14 LIFE BELOW WATER
SDGs15 LIFE ON LAND

Plastic Countermeasures

 Plastic reduction efforts remain at the forefront for SEH in 2023. The goal this year was to reduce plastic packaging for SEH’s manapua and sandwiches by 52,000 pounds annually. Both manapua trays and sandwich inserts transitioned from plastic to paper. With the assistance of Warabeya USA, we completed these projects in January 2023 and June 2023 respectively. This initiative resulted in an annual reduction of approximately 71,500 CO2e (kg).

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A paper tray for manapuas
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A paper tray for sandwiches

【Examples of other Initiatives】

  • Not including spoons, forks, and other utensils with boxed lunches, but handing them to those who need them at the cash register
  • Eliminating disposable plastic bags
  • Introduce shrink wrapping* and minimize the wrapping of fresh produce
  • Implement a "Bring your own cup" program to encourage customers to bring their own cups
  • Hot Beverage plastic lids replaced with polylactic acid (PLA) based lids
  • Hot Beverage plastic stir sticks are now made of wood
  • *Airtight packaging that uses plastic packaging film that is shrunk by heat
  • **Reducing plastic packaging by 25% for its private brand snacks and candy.
Number of SEH Stores and Environmental Data Associated with Store Operations
FY2020 FY2021 FY2022 FY2023

FY2023

target

Number of stores 65 65 65 67 69
Electricity consumption (MWh) 18,099 18,156 17,950 18,194 18,739
Water consumption (thousand m3) 51 55 55 57 58

Major Awards and Recognition in FY2023

Recognition or Award Name Award Sponsor Reason

Best of Honolulu #1 for Convenience Store, #1 for Musubi

HONOLULU Magazine As voted by readers of HONOLULU Magazine
Best of Hawaii #1 for Convenience Store, #1 for Musubi KITV As voted on by viewers of KITV4 and KIKU
Hawaii’s Best #1 for Bento, #1 for SPAM Musubi Star Advertiser As voted on by readers of Star Advertiser
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Initiatives in North America