Ito-Yokado Net Supermarket

Ito-Yokado operates Ito-Yokado Net Supermarket, a service where customers can order products from the website or dedicated app and get them delivered at a specified time. To meet the diversifying receiving needs of its customers and improve delivery efficiency, the companyis expanding its contactless delivery and unattended delivery services. In the future the company will also offer more diverse receiving locations such as drop-offs at 7-Eleven stores and delivery lockers.

The Seven Safe Delivery (Anshin Otodokebin) and Ito-Yokado Tokushimaru initiatives were developed to meet the needs of those who suffer difficulties in their daily shopping amid changes in the social environment, such as an aging population, an increase in single-person households, and a decrease in the number of retail outlets.
Not only do these improve the convenience of people’s shopping experience, but they also contribute to community watchdog activities.

7-Eleven, Inc. has accelerated its expansion into regions with high growth potential by aggressively opening new stores, revamping existing stores and growing through acquisitions. In May 2021, 7-Eleven, Inc. announced the successful completion of the acquisition of “Speedway,” a leading convenience store chain, from Marathon Petroleum Corp. (NYSE: MPC). The addition of Speedway brings 7‑Eleven’s total North American portfolio to approximately 13,000 stores (including Canadian stores) and diversifies 7‑Eleven’s presence to 47 of the 50 most populated metro areas in the U.S. Utilizing this network of stores, 7-Eleven, Inc. is scaling its product and food development capabilities, developing new digital customer experiences, and expanding the restaurant portfolio, which includes southern-inspired chicken and Mexican cuisine. By strengthening the supply chain, 7-Eleven, Inc. is seeking to grow its convenience store operations with a focus on favorite local and regional food offerings.

7-Eleven, Inc. exceeded its goal of reducing CO2 emissions from its stores by 20% by FY2027, and achieved a 28% reduction by 2020, well ahead of target. As a result, a major revision of the target was made to achieve a 50% reduction by FY2030. Going forward, 7-Eleven, Inc. will continue to promote activities aimed at reducing its environmental impact, including the installation of EV (electric vehicle) recharging stations and the expansion of stores that use 100% renewable energy. (Target figures are all compared to 2013)

7-Eleven, Inc. is leveraging digital technology to enhance the customer experience and to ensure customers are receiving maximum value at each touchpoint. 7-Eleven, Inc. strives to grow and foster relationships with its loyal customer base by delivering valuable and convenient services, including enhanced shopping experiences, digital innovations, new product offerings and valuable promotions. At 7NEXT, its state-of-the-art R&D center, 7-Eleven, Inc. is developing innovative ways to expand digital touchpoints with customers while chasing disruptive ideas that will define the customer experience and the store of the future.

Through 7NOW and third-party delivery service providers, 7-Eleven, Inc. offers delivery of food, convenience store items groceries and sundries. Delivery via 7NOW is available throughout the U.S. and Canada, providing 24/7 delivery in about 30 minutes or less for over 3,000 products, including groceries, over-the-counter medicines, household goods and a range of food and beverage options including pizza and beer. The 7NOW delivery business will continue to grow in the future.

7Rewards is a loyalty program where customers are rewarded for every dollar spent. 7Rewards members have access to a suite of features within the 7‑Eleven app, including: Mobile Checkout, which allows customers to scan and pay directly from their phone for a contactless shopping experience; 7‑Eleven Wallet, a secure and convenient way for customers to park their money using their preferred payment options while also earning and redeeming 7Rewards points; and Fuel Loyalty, a contactless fuel payment at select 7-Eleven gas stations, allowing customers to minimize the number of surfaces they touch while also rewarding them for fueling at 7-Eleven.

Innovation and customer orientation are at the core of 7-Eleven’s product development strategy, allowing the brand to meet customers’ rapidly changing lifestyles by serving them what they want, whenever, wherever, and however they want it.

7-Eleven, Inc. uses Retailer Initiative to better serve customers, which means allowing store operators to offer the products that best meet the needs of their local and regional customer-base.

With a wide assortment of iconic brands like Slurpee, Big Bite and Big Gulp, 7-Eleven, Inc. also serves craveable food like pizza, chicken wings, sliders (mini-burgers), sandwiches and salads. 7-Eleven, Inc. collaborates with Seven-Eleven Japan’s exclusive food manufacturing distributors to improve quality and taste as well as develop recipes tailored to the tastes of each region. In addition to food, 7-Eleven, Inc. was the first retailer in the world to offer customers to-go coffee and now gives them over 3,000 ways to customize it. Additionally, 7-Eleven, Inc. provides customers with industry-leading private brand products under the 7-Select brand including healthy options and decadent treats with quality, sustainably-sourced packaging and ingredients at an outstanding value. Introduced in 2008, 7-Eleven, Inc.’s Private Brands portfolio of 7-Select products is now made up of over 1,500 products which generated over $1 billion in sales in 2020.

Seven-Eleven Japan Co., Ltd. and 7-Eleven, Inc. established 7-Eleven International LLC in 2021 to enhance the value and grow the presence of the 7-Eleven brand worldwide. 7-Eleven International LLC will leverage the experience and knowledge of 7-Eleven Japan and 7-Eleven Inc. to build global infrastructure, expand brand presence in existing and new markets, and enhance collaboration and support of Master Franchisees and Area Licensees.

7-Eleven stores operate in 18 countries and regions*. Together with Master Franchisees and Area Licensees around the world, 7-Eleven International LLC is working to enhance and grow the 7-Eleven brand worldwide. (*As of December 31, 2021)