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Material Issue 2Providing Safety and Reliability through Products and Stores

Building a Quality Control System

Seven & i Holdings is working to introduce international management system standards and management methods regarding quality and hygiene in order to provide safe and reliable products to customers.


Establishing a Foundation for Quality Control in Each Group Company

Seven & i Holdings is working to establish quality control systems, recognizing that a product incident at one Group company affects the entire Group. Product control officers at the development division for the Seven Premium private brand, 12 Group companies that handle food products and 11 that handle apparel and household items meet regularly to share their policies and information. These activities are designed to prevent incidents and strengthen the Group's ability to respond rapidly when incidents occur. Specifically, Group companies are working to establish the following foundation for quality control.

Establishing a Foundation for Quality Control

  1. 1. A structure with a dedicated department that can respond to incidents objectively.
  2. 2. A structure for reporting major incidents quickly to the top management.
  3. 3. Guidelines for judging whether to recall products or continue sales if a serious incident occurs.

Adoption of the NDF-HACCP Certification System

SEJ has adopted the (Hazard Analysis and Critical Control Point) HACCP*1 method since 1997 as a method to manage food hygiene. In addition, for review and certification of the quality control status of dedicated plants, we check their compliance with a safety standard of approximately 140 check items based on HACCP. Based on the results of this check, high-quality plants recognized to be above a certain level are certified under our NDF-HACCP Certification System. A third party is commissioned with the inspection, and the results are inspected and certified by the Nihon Delica Foods Association (NDF)*2. Moreover, Seven-Eleven JapanSEJ is conducting audits to maintain the level of quality management even after the acquisition of certification.

  • *1 HACCP: A process management system that analyzes hazards at each step of production, from ingredient acceptance through to product finalization, and provides continuous monitoring and recording of critically important hazard prevention processes.
  • *2 Nihon Delica Foods Association (NDF): The NDF was formed in 1979 to improve hygiene quality management levels at deli product manufacturing facilities and to eliminate region-based quality differences.

For more details about SEJ initiatives (Japanese Only) 

Acquisition of JGAP Certification

For our private brands Fruits and Vegetables with Traceability at Ito-YokadoY, we are working to acquire the Japan Good Agricultural Practice certification, recommended by the Ministry of Agriculture, Forestry and Fisheries, in order to further improve the level of our quality management.
JGAP sets standards that should be implemented in day-to-day agricultural management to improve safety and protect the environment. Certification has been acquired for 17 20 locations as of February 2928, 20162017, and efforts will be made for further certification going forward.

 For more details about Ito-Yokado initiatives (Japanese Only) 

Hygiene Management Based on ISO 9001

At Seven & i Food Systems, the QC Office that serves as the hygiene management division has acquired the ISO 9001 international standard concerning quality management (application scope consisting of food hygiene management system standards and provision at stores). Utilizing this system, efforts are made to improve hygiene management at stores and educate employees.
In hygiene management, an emphasis is put on easy-to-understand freshness management that can be implemented by anyone. A dedicated internal department conducts checks at stores, and random checks of store hygiene are also conducted by a third-party hygiene inspection agency (wipe inspection).

For more details about Seven & i Foods Systems initiatives (Japanese Only) 

Inspection for Radioactive Substances

In response to an increase in inquiries since the Great East Japan Earthquake, the Seven & i Holdings Group has received voluntaryvoluntarily conducts inspections and confirmations to complement the monitoring survey of radioactive materials that was carried out by the government and we have posted details on our website.
The Radioactivity Project was established as an internal organization at YB to enable customers to shop with confidence by complementing the monitoring surveys on radioactive substances implemented by the government. We install equipment for measuring radioactive substances at key points within the area where we have established stores, and an internal organization conducts regular inspections. The inspection results are announced on the company's website. For the case of our private brand Three-Star Fruit and Vegetables, we endeavor to sell products that meet the criteria by having buyers visit production sites and conduct soil inspections and independent inspections on samples.
Inspections for radioactive substance are also conducted for IY's Foods with Traceability and the results are published on the company's website.

For more details about IY initiatives (Japanese Only) 

For results of the inspection at York-Benimaru (Japanese Only) 

Initiatives for Material Issue 2

Building a Quality Control System

Food Traceability

Consideration of Health

Communication with Customers

Information Security and Personal Information Protection

Appropriate Disclosure of Information on Products and Services

Implementing Crime Prevention Measures for Local Communities

Disaster Assistance

Disaster Reconstruction Support

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