Message from the President
Seven & i Holdings covers a globally unrivaled, diverse range of business categories, including convenience stores, superstores, department stores, specialty stores, and financial services, and we have a global network of stores that includes more than 67,000 stores in total, with approximately 64 million customer visiting our stores every day. By effectively using the Group synergies created by our wide range of business areas, we are able to serve as a social infrastructure that supports the daily lives of our customers, as well as contribute to the development of the retail services as an innovator.
Today, with the rapid evolution of digital technologies and the expansion of the information and communications systems that now underpin society, the face of retail services in Japan is changing dramatically. We are responding to these changes by working even harder than before to improve the services that we provide to our customers. By utilizing our store network and information systems that we have built up over the years, our business infrastructure in terms of logistics and more, our ability to offer products and services that meet the needs of customers at different life stages, and our human resources cultivation expertise, we are responding to these changes in Japan’s retail services. In addition, we are actively working to foster collaboration with external experts and other companies, so as to further enrich the range of contact points with individual customers, as well as develop new markets.
We are also responding to changes in society’s needs driven by the increase in the number of working women, the trend towards low birthrate and the aging of the population, as well as the emergence of global scale environmental issues. To do this, we are incorporating the environmental, social and corporate governance (ESG) perspective into our management and business activities, and by seeking to develop solutions for the problems affecting society. Furthermore, we are also making a concerted effort to build new business models and new store designs that will contribute towards the realization of the United Nations’ Sustainable Development Goals (SDGs) and towards the achievement of sustainable growth for society.
Going forward, the Seven & i Group will continue working as one in accordance with our Group Creed—which emphasizes the values of trust and sincerity—towards creating new value in response to the major changes taking place in society. We will also continue to demonstrate sincerity in our relationship with customers and other stakeholders, and strive to further strengthen the relationship of trust that we have with them.