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Material Issue 1Providing Social Infrastructure for an Aging Society and Declining Population

Expanding Services as a Form of Social Infrastructure

Seven & i Holdings works in collaboration with local governments to provide public services to alleviate inconvenience for those whose lifestyles are affected by the decrease in social infrastructure such as local government offices, banks, and retail stores.


Promoting Alliances with Municipalities through Comprehensive Alliance Agreements and Other Means

The Seven & i Group is promoting regional revitalization by concluding comprehensive alliance agreements with local governments in a wide range of fields, including local production for local consumption, senior support, health promotion, and environmental protection. Moreover, we are also moving ahead on concluding "guardian angel agreements" with local governments to look out for the likes of elderly people during regular store operating hours or through delivery services and collaborating with local governments to respond if irregularities are detected, as well as to promote employment of senior citizens, train cognitive impairment supporters and take other measures.
In other developments, we have also concluded "supply-support agreements" to prepare for rapid regional support in the event of disasters, and we are also promoting "agreements for supporting people who cannot return home after a disaster" where we provide tap water, access to restrooms, and local information wherever possible.

Number of Agreements with Local Governments for Each Company

  As of February 29, 2016 As of June 30, 2017
Seven-Eleven Japan 56 81
Ito-Yokado 19 33
Sogo & Seibu 6 8
York-Benimaru 3 5
York Mart - 1
Seven & i Food Systems - 1
Total 84 129
Ceremony to mark conclusion of a comprehensive alliance agreement with Toyama Prefecture

Support for Regional Revitalization in Cooperation with Local Governments

The Seven & i Group makes use of comprehensive alliance agreements to promote various regional revitalization initiatives with respective local governments.
SEJ recognizes the importance of local flavors and food cultures by developing products that use local ingredients. IY, Sogo & Seibu, York Mart and other Group companies propose menus using local products and ingredients, helping to support regional revitalization by promoting the appeal of the local area.

7-Eleven stores in the Shikoku area sell Kochi Prefecture-Grown Ginger Rice and Chicken Soboro Rice Balls") featuring ginger grown in Kochi Prefecture.
"Fukui Specialty Food Fair" Held at Seibu Fukui Store

Government Services (Issuance of Various Certificates)

7-Eleven stores offer a service for issuing copies of residence certificates and seal registration certificates using in-store multi-functional copier machines. As of May 31, 2017 agreements for this service were in place with 417 municipalities. This service is currently being expanded, as family register certificates can now be issued for 253 municipalities and tax certificates for 254. (Individual number cards are required to use the service) This service for individual number card holders is easily operable and can be used even late at night and on holidays, simply by waving the individual number card over a scanner. Private information is given high security protection by a sophisticated dedicated network and special printing prevents forgery and manipulation.

Various certificates can be issued using the multi-function copier machines

Insurance Enrollment and Premium Payment Service

7-Eleven stores became the first in the industry to offer motorcycle and bicycle insurance enrollment and insurance premium payment services where customers can enroll in insurance 24 hours a day by entering the necessary personal information on the multi-functional copier machine screen in store and paying their premium at the register. (The service is for motor scooters and motorcycles with an engine displacement of 250 cc or less, which do not require a warrant of fitness.)
Since September 2015, "1 DAY Insurance" providing automotive insurance coverage in 24-hour intervals has been on sale at 7-Eleven stores. Through sales of this insurance, 7-Eleven supports customers' motoring activities and contributes to the realization of a safe and secure motorized society.

Establishment of Polling Stations in Stores

IY and Sogo & Seibu provide facilities within stores to be used free of charge for use as polling booths in cooperation with local governments to provide voters with easily accessible polling booths that are handy to shopping facilities. Local governments seek to increase the voting rate due to the reduction in number of polling booths and decline in voting rate due to the merger of municipalities, in addition to the enactment of the revised Public Offices Election Act, which lowered the voting age to 18. The booths are used to provide easy access to voters while they are shopping. During the fiscal year ended February 28, 2017, polling booths were set up in 23 stores and election promotion activities were carried out within stores, such as displaying posters, in-store announcements and printing the election date on receipts.

A polling booth set up in a store

Initiatives for Material Issue 1

Shopping Support

Reducing Housework

Expanding Services as a Form of Social Infrastructure

Providing Services to a Wide Range of Customers

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