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Quality and Product Safety

The Seven & i Holdings Group handles apparel, food, and lifestyle goods, as well as developing private brand products. We place top priority on the quality and safety of our products, and have created a policy relating to product and service quality.

Quality Policy

Seven & i Holdings will pursue safety, reliability, innovation, and high quality so that it can provide rich and healthy living to customers, and each Group company will work together to continue to provide products and services that will satisfy customers.

Basic Policy

  • Improve customer satisfaction
    We will develop and provide products and services from the customer’s point of view and work to improve quality to ensure customer satisfaction.
  • Provide safe products and services
    We will work to provide safe products and services that customers can feel secure using from the customer’s point of view.
  • Provide appropriate information
    We will comply with laws, regulations, and rules related to products and services and we will endeavor to provide necessary information in an appropriate and easy-to-understand manner from the customer’s point of view.