Message

Society is facing an era of reform on a global scale. The tastes and lifestyles of customers in the retail distribution industry are also changing rapidly, to the extent where only those companies who pursue continuous innovation are likely to survive.

Under such an environment, Seven & i Holdings continues to make efforts to create a “New, Comprehensive Lifestyle Industry” by anticipating future changes in society and continuing to offer improved quality, using our existing business framework to achieve an “enriched, comfortable lifestyle” for our customers.

Within our business universe we are creating a wide variety of services based upon a principle of “acting as if we were in the customers’ shoes”, forming a total distribution group which is unique in the world through our combination of convenience stores, supermarkets, department stores and restaurants, plus Financial and IT services. We welcome more than 36 million customers each day at approximately 37,500 store locations in 15 countries and regions, offering
community-based products and services in each location on a 24 hour basis.

We continue to make efforts in merchandising innovation, creating new businesses and reforming existing businesses by utilizing the group’s overall capacity and scale.

In merchandising we are expanding the product development capabilities of our “Global MD” division by collaborating with overseas group companies this year, looking to share the group’s know-how and infrastructure in product development, manufacturing and raw materials procurement.

In the services sector, we are actively adopting the latest ICT (Information Communication Technology). In 2009 we established the “Seven Culture Network”, creating a new business model combining Information, Communication, Experience and Consumption, in order to accommodate the shifting need of customers from the basic supply of goods towards having a fuller experience plus mental enrichment.

We continue to respond to the expectations of our various stake holders, creating an ever more solid and trusting relationship with society by continually striving to maximize the company’s value through innovation, forward thinking, and our global synergistic power.